Branch Manager - Penang

AGX Logistics (Malaysia) Sdn Bhd

Permatang Pauh

On-site

MYR 180,000 - 240,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Flexible working hours

Attendance allowance

Parking

Laptop provided

Training and coaching

Employee engagement programs

Job summary

AGX Logistics (M) Sdn. Bhd. seeks an experienced Branch Manager for its Penang operation in Seberang Perai. You will lead branch performance, drive revenue and profitability, and align operations with service standards.

You will develop growth plans for the Northern Region, manage RFQs and key accounts, and partner with Finance and Sales to optimize budgets and KPIs across the branch.

Qualifications

Bachelor’s degree in logistics, supply chain, business or related field.
Minimum 5 years of management experience in freight forwarding or logistics.
Strong knowledge of international freight, customs brokerage, and warehousing.
Proven track record leading branch operations, business development and P&L.

Responsibilities

Lead the Penang branch to meet revenue, profitability, and service targets.
Develop strategies to grow market share and expand the Northern Region.
Oversee operations across air/ocean freight, customs, transport, and warehousing.
Manage bids, client proposals, and major customer relations, including escalations.

Skills

Branch management

Strategic planning

Negotiation

Sales leadership

Budgeting

P&L management

Education

Bachelor's Degree in Logistics or related

Tools

MS Office

WMS/ERP systems

Job description

We are seeking an experienced, motivated & dynamic individual to join Penang branch as Branch Manager, overseeing our freight forwarding services and operations located at Seberang Perai, Penang.

Branch Leadership & Business Growth

Lead the overall performance of the Penang branch, ensuring the achievement of revenue, profitability, operational, and customer service objectives.

Develop and execute business growth strategies to expand market share and strengthen AGX's presence in the Northern Region.

Identify new business opportunities and work closely with the Sales team to acquire new customers while growing existing accounts.

Drive branch sales performance and ensure the achievement of monthly, quarterly, and annual sales targets.

Lead and manage major customer tenders (RFQs), commercial proposals, and strategic business opportunities.

Take full ownership of the branch's Profit & Loss (P&L), budget planning, cost control, and financial performance.

Work closely with the Finance team to review monthly financial results, monitor KPIs, and implement improvement initiatives.

Negotiate competitive freight rates and service agreements with airlines, shipping lines, transport providers, and other business partners.

Identify opportunities to improve profitability through operational efficiency, procurement optimisation, and cost management.

Operations & Service Excellence

Oversee the daily operations of air freight, ocean freight, customs brokerage, transportation, and warehousing activities to ensure operational excellence.

Ensure compliance with Service Level Agreements (SLAs), customer requirements, regulatory standards, and company policies.

Drive continuous improvement initiatives to enhance productivity, reduce operational bottlenecks, and improve service quality.

Monitor operational performance through KPIs and implement corrective actions where required.

Customer Relationship Management

Build and maintain strong relationships with key customers, business partners, and stakeholders.

Ensure a high level of customer satisfaction by delivering timely, reliable, and value-added logistics solutions.

Handle customer escalations professionally and implement effective solutions to strengthen long-term partnerships.

Leadership & People Development

Lead, mentor, and develop a high-performing branch team by fostering a positive, collaborative, and customer-focused working environment.

Define clear roles, responsibilities, and performance expectations while supporting employee development through coaching and training.

Promote a culture of accountability, teamwork, continuous improvement, and operational excellence.

Ensure compliance with workplace safety, quality standards, and company policies.

Reporting & Strategic Planning

Prepare and present monthly management reports covering operational performance, financial results, sales achievements, and business development activities.

Recommend strategic initiatives to improve operational efficiency, customer satisfaction, and branch profitability.

Perform any other duties assigned by Management.

Qualifications & Experience

Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.

Minimum 5 years of management experience in the freight forwarding or logistics industry.

Strong knowledge of international freight forwarding, customs brokerage, transportation, warehousing, and supply chain operations.

Proven experience managing branch operations, business development, and Profit & Loss (P&L).

Demonstrated success in leading teams, developing talent, and achieving business growth targets.

Strong commercial acumen with excellent negotiation and customer relationship management skills.

Strategic thinker with strong analytical, problem-solving, and decision-making abilities.

Excellent leadership, communication, presentation, and interpersonal skills.

Self-motivated, results-oriented, and capable of working in a fast-paced environment.

Proficient in Microsoft Office applications and logistics management systems.

Excellent command of written and spoken English, Bahasa Malaysia, and Mandarin will be an added advantage.

Why Join AGX Logistics?

Lead one of AGX's key strategic branches with opportunities to shape its future growth.

Competitive salary with performance-based incentives.

Opportunity to work with multinational customers and regional logistics networks.

Collaborative management team with strong career advancement opportunities.

Dynamic and entrepreneurial working environment that values innovation and leadership.

AGX Logistics (M) Sdn. Bhd. is an equal opportunity employer. We welcome passionate and capable professionals who are ready to lead, inspire, and grow with us.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as a branch manager?
How much notice are you required to give your current employer?

Logistics, Freight & Delivery Services 51-100 employees

AGX Logistics is an integrated logistics company providing tailored logistics solutions, including Air and Sea Freight Forwarding Services, Aerospace Logistics Services, Warehousing Services, and Road Freight Transportation. The holding company, AGX Group Berhad, is listed on the Bursa Malaysia ACE Market. We have a physical presence in 8 countries, with 6 subsidiaries located in Malaysia, Singapore, the Philippines, Korea, Myanmar, and Vietnam, and 2 associated companies located in Cambodia and Thailand.

Our wholly owned subsidiary in Malaysia, AGX Logistics (M) Sdn Bhd, located in Subang Jaya, is looking for candidates for the following positions.

Perks and benefits