Business Development Manager (Freight)

Aramex; Petaling Jaya; Hybrid; MYR 180,000 - 280,000; Full time

Job summary

Aramex is seeking a Business Development Manager in Malaysia to drive branch revenue growth and profitability while leading branch operations. This hybrid role combines commercial leadership with hands-on operational oversight to enhance service delivery and customer satisfaction.

The successful candidate will own branch performance, develop strategies, manage budgets, and lead a cross-functional team to achieve revenue targets and optimal service levels.

Qualifications

• Bachelor's degree in logistics, supply chain, business admin or related field.
• 5+ years in a management role within freight forwarding, logistics, or supply chain operations.
• Proven track record in business development and achieving revenue growth targets.

Responsibilities

• Drive branch revenue growth by acquiring new customers and expanding existing accounts.
• Oversee branch P&L, budgets, forecasts, and financial performance.
• Oversee daily freight forwarding and logistics operations ensuring service excellence.
• Build and maintain relationships with key customers, partners and stakeholders.
• Lead and develop a high-performing branch team and promote accountability.

Skills

Leadership

Negotiation

Sales & BD

P&L Management

Customer Relationship

Strategic Thinking

Analytical Skills

Education

Bachelor's Degree in Logistics/SCM/Business Administration

Job description

The Business Development Manageris accountable for both growing the branch's freight revenue and managing its overall profitability. This is a hybrid commercial and operational leadership role, suited to an experienced logistics professional who can sell, negotiate, develop new business opportunities, and lead branch operations with equal confidence.

The successful candidate will take full ownership of branch performance, including business development, customer growth, operational excellence, people leadership, and Profit & Loss (P&L) management. The role is responsible for strengthening Aramex's market presence in the Northern Region while ensuring sustainable growth, customer satisfaction, and operational efficiency.

Key Responsibilities

Business Development & Commercial Leadership

• Drive branch revenue growth through the acquisition of new customers and expansion of existing accounts.
• Identify, pursue, and secure new business opportunities across freight forwarding, transportation, warehousing, and supply chain solutions.
• Build and actively manage a robust sales pipeline, including RFQs, tenders, and strategic opportunities.
• Develop and implement commercial strategies to increase market share and strengthen the company's presence in the region.
• Negotiate freight rates, commercial agreements, and service contracts with customers, carriers, and business partners.
• Monitor market trends, competitor activities, and trade lane developments to support pricing and sales strategies.
• Represent the company in customer meetings, industry events, and key commercial engagements.

Branch Performance & P&L Management

• Assume full accountability for branch revenue, profitability, budgets, and financial performance.
• Develop and manage annual business plans, forecasts, and operating budgets.
• Monitor branch KPIs and financial results, implementing corrective actions where necessary.
• Drive profitability through effective pricing, cost control, procurement optimisation, and operational efficiency initiatives.
• Prepare and present regular business performance reports, including revenue, margin, and operational results.

Operations & Service Excellence

• Oversee daily freight forwarding and logistics operations, ensuring efficient execution and service delivery.
• Ensure operational activities meet customer expectations, service level agreements (SLAs), and regulatory requirements.
• Collaborate closely with operations teams to balance business growth with operational capacity and service quality.
• Drive continuous improvement initiatives to enhance productivity, efficiency, and customer experience.
• Ensure adherence to company policies, quality standards, and compliance requirements.

Customer Relationship Management

• Build and maintain strong relationships with key customers, partners, and stakeholders.
• Act as the escalation point for major customer issues and ensure timely resolution.
• Develop customer retention strategies and identify opportunities for cross-selling and upselling services.
• Maintain high levels of customer satisfaction through consistent and reliable service delivery.

Leadership & People Development

• Lead, coach, and develop a high-performing branch team across sales, customer service, and operations.
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
• Establish clear performance expectations and support employee development through coaching and succession planning.
• Promote a safe and inclusive working environment in line with company values and policies.

Requirements

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• Minimum 5 years' experience in a management role within freight forwarding, logistics, or supply chain operations.
• Proven track record in business development, customer acquisition, and achieving revenue growth targets.
• Demonstrated experience managing branch operations and full Profit & Loss (P&L) responsibility.
• Strong understanding of international freight forwarding, transportation, warehousing, and supply chain solutions.
• Commercially astute with strong negotiation, pricing, and contract management skills.
• Excellent leadership, communication, stakeholder management, and team development capabilities.
• Strong analytical and problem-solving skills with the ability to make sound business decisions.
• Proficiency in Microsoft Office applications and logistics management systems.
• Excellent written and spoken English. Proficiency in Bahasa Malaysia and Mandarin would be advantageous.