Branch Manager: Lead Sales & Service Excellence, Flexible Hours

U Mobile; Johor Bahru; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Comprehensive medical, dental, optical

Flexi working hours

Staff line & device subsidy

Employee discounts

Job summary

U Mobile is seeking a Store Sales & Performance Lead to drive daily targets, manage budgets, and lead a store team. You will monitor sales trends, implement localized strategies, and ensure excellent customer service.

You will oversee store operations, onboarding and training, stock, merchandising, and compliance while collaborating with marketing for promotions. Candidates should have a Diploma or higher and 3-5 years in sales or customer service, preferably in telecom.

Qualifications

• Diploma/Degree or commensurate industry experience required.
• Strong verbal and written communication skills across all levels.
• Proven track record of meeting or exceeding sales targets in a customer-focused environment.
• Ability to work in a fast-paced, high-pressure retail setting.

Responsibilities

• Set daily/weekly sales targets for the store team and drive achievement.
• Analyse sales data and market trends to identify opportunities for growth and localize strategies.
• Manage store budgets and control expenses to ensure profitability.
• Lead, motivate and develop store staff; conduct regular meetings and training.
• Ensure excellent customer service and resolve escalations to maintain satisfaction.

Skills

Verbal and written communication

Team leadership

Customer service

Sales targets

Education

Diploma/Degree or commensurate experience

Tools

POS systems

CRM software

Microsoft Office

Job description

U Mobile is seeking a Store Sales & Performance Lead to drive daily targets, manage budgets, and lead a store team. You will monitor sales trends, implement localized strategies, and ensure excellent customer service.

You will oversee store operations, onboarding and training, stock, merchandising, and compliance while collaborating with marketing for promotions. Candidates should have a Diploma or higher and 3-5 years in sales or customer service, preferably in telecom.