Branch Manager: Strategy, Growth & Customer Excellence

Hong Leong Bank; Klang City; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hong Leong Bank is seeking a Branch Manager for the Klang Valley to lead a branch with a focus on strategic planning, business development and stakeholder management. The role requires coaching staff, guiding sales performance and ensuring excellent customer service while maintaining compliance and branch security.

You will drive growth by building relationships with customers, prospects and business partners, deliver on branch KPIs, and oversee operations to pass audits and uphold the bank’s

Qualifications

• Proven ability to lead and develop a team with clear performance targets.
• Strong interpersonal and communication skills for stakeholder engagement.
• Experience in sales, service delivery, or retail banking a plus.

Responsibilities

• Drive strategic planning and business development to source new opportunities.
• Lead branch team to achieve sales targets and service standards.
• Maintain customer satisfaction, compliance, risk management and branch audits.
• Uphold product knowledge and professional conduct in customer interactions.

Skills

People management

Leadership

Strategic planning

Customer focus

Networking

Education

Degree/ Diploma in any field

Job description

Hong Leong Bank is seeking a Branch Manager for the Klang Valley to lead a branch with a focus on strategic planning, business development and stakeholder management. The role requires coaching staff, guiding sales performance and ensuring excellent customer service while maintaining compliance and branch security.

You will drive growth by building relationships with customers, prospects and business partners, deliver on branch KPIs, and oversee operations to pass audits and uphold the bank’s