Branch Manager, Klang

Bank Pertanian Malaysia Berhad (Agrobank); Kuala Lumpur; On-site; MYR 150,000 - 190,000; Full time

Job summary

Agrobank, a government-owned bank focused on agricultural finance, seeks a Branch Manager to lead a Malaysia-wide branch network. You will drive strategic plans, ensure regulatory compliance, optimize operations, and grow profitability through customer-centric banking and cross-selling while coaching staff and maintaining asset quality.

The role requires deep knowledge of branch operations, risk management, and banking regulations, with a strong emphasis on leadership and performance measurement

Qualifications

• Leadership across bank branch operations.
• Experience in managing multi-disciplinary teams and customer service.
• Strong understanding of regulatory compliance and risk management.
• Ability to set and monitor KPIs for staff and branch performance.

Responsibilities

• Develop and execute strategic plans that align with Agrobank's objectives, focusing on growth, customer satisfaction, and profitability.
• Implement innovative strategies to stay competitive and adapt to industry trends.
• Identify growth opportunities and market trends to stay ahead in banking.
• Drive profitability through relationship building and cross-selling while ensuring prudent spending and returns to shareholders.
• Lead Financing Review Committee and sales meetings per terms of reference.
• Oversee all branch operations including distribution, customer service, HR, administration and sales.
• Ensure high-quality assets and sustainable earnings aligned with risk appetite.
• Supervise financing accounts: credit review, collections, and credit recovery to maintain asset quality.
• Ensure compliance with policies and guidelines from BNM, MOA, and other authorities.
• Monitor KPIs and implement corrective actions as needed.
• Understand MO138, MO01, MO134 and related manuals; AMLATFA compliance.

Skills

Leadership

Operations

Finance

Team management

Customer service

Compliance

Reporting

Problem solving

Continuous improvement

Strategic planning

Job description

The primary purpose of a Branch Manager is to assume leadership responsibility for a bank branch, ensuring its overall success and adherence to the bank's strategic goals and objectives. This critical role involves multifaceted responsibilities, including responsibilities in leadership, operations, finance, team management, customer service, compliance, community engagement, reporting, problem-solving, and continuous improvement.

Key responsibilities

Develop and execute strategic plans that align with the bank's objectives, focusing on business growth, customer satisfaction, and profitability

Implement innovative strategies to remain competitive in the market and adapt to changing industry trends

Identify growth opportunities and market trends to stay competitive in the banking industry

Manage profitability through relationship building via cross selling, to create stickiness, prudent and efficient spending as well as to generate sufficient returns to meet shareholders' expectations

Conduct a Financing Review Committee meeting (FRC) and sales meeting based on the terms of reference set

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

Bring in the highest quality assets that consume capital and generate sustainable earnings that commensurate with the risk that the bank is willing to take

Supervise activities of financing account under Branch portfolio (Credit review, collection visit and credit recovery advisory services) to ensure Branch Asset Quality at specified level

Comply with all policy, procedures and guidelines by regulatory Authorities (BNM, Ministry and others relevant authorities)

Monitor key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed

About you

Understand all requirements in the MO138 (Management and Control Branch Operations), MO01 (Credit Operating Manual), MO134 (Documentation and Funding withdrawal in CAD/CAC) and all relevant Manual

Well equipped with AMLATFA and others instruction issue by Bank Negara Malaysia

Fully understanding on Organization Chart, Risk Management, Risk type and each staff responsibility including understanding 3 layer of risk defense in bank risk management (Credit Risk, Market & Liquidity Risk and Operational Risk)

Understanding on OSHA (MO-100)

Ability to set/prepare KPI annually for each staff and to ensure each staff manage and achieve their respective KPI

Ability to Lead, Motivate and Staff Coaching to achieve positive impact on Branch performance and situation

Hirer responsiveness Salary match Number of applicants

At Agrobank, our mission is to provide a holistic range of financial services and banking facilities with a focus on the agricultural sector.We dedicate our priority to the needs of our customers by providing attractive products and services such as savings activities, banking services, takaful, financing and advisory services.

Agrobank is a continuity of the former Bank Pertanian Malaysia which has 40 years of experience in agricultural banking and an excellent track record in shaping and developing successful entrepreneurs. With a wide network of branches throughout Malaysia, we are confident of providing the best services to all.

Agrobank is a Government-owned Bank under the Minister of Finance Incorporated (MFI). The bank’s financing of the agricultural sector is driven by a policy set forth by the Ministry of Agriculture and Agro-Based Industry (MOA). Agrobank today operates through 190 branches throughout Malaysia, and employs over 3,400 employees.

At Agrobank, our mission is to provide a holistic range of financial services and banking facilities with a focus on the agricultural sector.We dedicate our priority to the needs of our customers by providing attractive products and services such as savings activities, banking services, takaful, financing and advisory services.

Agrobank is a continuity of the former Bank Pertanian Malaysia which has 40 years of experience in agricultural banking and an excellent track record in shaping and developing successful entrepreneurs. With a wide network of branches throughout Malaysia, we are confident of providing the best services to all.

Agrobank is a Government-owned Bank under the Minister of Finance Incorporated (MFI). The bank’s financing of the agricultural sector is driven by a policy set forth by the Ministry of Agriculture and Agro-Based Industry (MOA). Agrobank today operates through 190 branches throughout Malaysia, and employs over 3,400 employees.