Executive, Consumer Protection & Training, Regulatory Compliance Department

Bank Pertanian Malaysia Berhad (Agrobank); Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Agrobank in Kuala Lumpur is seeking an Executive, Consumer Protection & Training to support the Regulatory Compliance Department. You will provide assurance on regulatory compliance related to fair dealing and customer protection, and act as a liaison between the Bank, regulators and enforcement agencies.

You will assist the Section Head with reports to the Board, coordinate compliance training across the bank, review marketing communications for regulatory compliance, and help drive compliance

Qualifications

• Minimum 3 years of regulatory compliance experience in financial services.
• Professional qualification in regulatory compliance would be an added advantage.
• Excellent communication and training delivery skills.
• Able to travel when required.
• Independent and meticulous with strong ethics.

Responsibilities

• Review marketing materials and customer communications for regulatory compliance.
• Coordinate and deliver compliance training programmes across the bank.
• Develop and deliver compliance awareness campaigns and training.
• Engage with ECOs and FCOs to empower first line of defence.
• Assist Section Head with annual training plans and board/committee reporting.

Skills

Regulatory compliance

Training delivery

Project management

Attention to detail

Communication

Education

Bachelor's degree in Banking/Finance/Accounting/Law/IT

RC professional qualification (advantage)

Certified Trainer (advantage)

Job description

Executive, Consumer Protection & Training, Regulatory Compliance Department

Provide assurance to the Bank’s Board of Directors and management on the Bank’s compliance to regulatory requirements in areas of fair dealing and customer protection.

Act as a liaison officer between the Bank, stakeholders, regulators and enforcement agencies.

Assist Section Head with preparation of reports to the Board / Committee as and when required.

Work together as a team with other respective departments / sections to strategize plan moving forward as an when required.

Assist Section Head with any bank’s ad hoc projects assigned (if any)

Review all communications to customers in marketing and promotion materials to ensure the materials comply to the regulatory requirements which includes the sign-offs materials from business units.

Work closely with Section Head to drive and facilitate Agrobank’s overall compliance culture by improving the compliance level of awareness via various initiatives / programmes and act as compliance training hub to impart compliance knowledge.

Execute compliance programmes to be in line with regulatory requirements and Agrobank’s vision and mission which include:

Develop and execute bank’s wide compliance awareness programmes such as campaigns, communication posters, news flash, etc.

Develop, customize and deliver effective training (educate) for various departments to minimize the risk of non-compliance and increase the adherence to regulatory requirements,

Coordinate engagements with Embedded Compliance Officers (ECOs) and Functional Compliance Officers (FCOs) to empower the compliance first line of defence,

Assist Section Head with annual plan for trainings, campaigns and compliance culture programmes.

Principal Accountabilities:

Review of marketing materials, notification / communications to customers and advise stakeholders on areas pertaining to consumer protection.

Provide advisory support to stakeholders pertaining to consumer protection areas.

Plan, drive, organize and coordinate compliance training programmes across bank.

Plan, drive and organize compliance culture programmes which includes campaigns, recognition programmes, awareness programmes and materials and also measure the effectiveness of the programmes on annual basis thru Compliance Culture Survey.

Ensure 90% participation rate across all compliance initiatives and programmes.

Empower the role of ECOs & FCOs via regular engagement sessions.

Deliver effective training programmes in terms of accessibility and quality of programmes / information.

Management reporting.

Support and deliver the bank’s special initiatives / projects.

Implementation of Compliance Related Training and Awareness Programme in accordance with the regulatory requirement and best practices.

Qualifications & Requirements:

Bachelor’s Degree in Banking/Finance/Accounting/Law and IT, or any other related discipline(s).

Minimum 3 years of Regulatory Compliance experience in financial service industry.

Professional Qualification in Regulatory Compliance (RC) would be an added advantage.

Certified Trainer would be an added advantage.

Good understanding of regulatory compliance requirements especially within the customer protection area.

Strong organization, project-management skills, attention to details, communication skills with ability to conduct training efficiently.

Able to work within tight deadlines and balance multiple priorities in a dynamic environment.

Independent, meticulous with strong strategic thinking.

Professional with good working ethics and integrity.

Able to travel when required.

Ability to work with animation / training software(s) would be an advantage.

At Agrobank, our mission is to provide a holistic range of financial services and banking facilities with a focus on the agricultural sector.We dedicate our priority to the needs of our customers by providing attractive products and services such as savings activities, banking services, takaful, financing and advisory services.

Agrobank is a continuity of the former Bank Pertanian Malaysia which has 40 years of experience in agricultural banking and an excellent track record in shaping and developing successful entrepreneurs. With a wide network of branches throughout Malaysia, we are confident of providing the best services to all.

Agrobank is a Government-owned Bank under the Minister of Finance Incorporated (MFI). The bank’s financing of the agricultural sector is driven by a policy set forth by the Ministry of Agriculture and Agro-Based Industry (MOA). Agrobank today operates through 190 branches throughout Malaysia, and employs over 3,400 employees.