BRANCH MANAGER

Tech Harvest Capital; Shah Alam; On-site; MYR 60,000 - 110,000; Full time

Job summary

Tech Harvest Capital is seeking a Branch Manager in Malaysia to lead a fashion retail team, drive sales growth, and ensure outstanding customer experiences. The role requires strong leadership, strategic planning, and a data-informed approach to optimize profitability and operational efficiency.

You will oversee staffing, training, and day-to-day operations while implementing promotional campaigns and evaluating financial performance to meet targets.

Qualifications

• Bachelor's degree in business, administration or retail management.
• Proven experience in retail management.
• Analytical mindset to interpret data and drive decisions.
• Passion for fashion and awareness of industry trends.

Responsibilities

• Provide leadership and direction to the branch team to achieve sales goals and deliver exceptional customer service.
• Develop and implement strategic plans to drive sales growth and expand customer reach in the local community.
• Monitor sales performance, inventory levels, and operational metrics to identify areas for improvement.
• Manage branch operations including staffing, scheduling, and training to ensure efficient day-to-day operations and adherence to policies.
• Implement marketing and promotional strategies to attract new customers and retain existing ones, collaborating with marketing.
• Prepare and analyze financial reports, budgets, and forecasts for the branch, monitoring expenses and revenue to optimize profitability.

Skills

Leadership

Strategic planning

Retail management

Customer service

Data analysis

Fashion trends

Education

Bachelor's Degree in Business Administration or Retail Management

Job description

This position plays a pivotal role in overseeing the operations and driving the success of our companys branch dedicated to the sale of products. This position requires strong leadership, strategic planning, and exceptional customer service skills to ensure the branch achieves its sales targets, maintains operational efficiency, and delivers an outstanding shopping experience to customers.

JOB RESPONSIBILITIES

• Provide leadership and direction to the branch team, including sales associates and support staff, to achieve sales goals and deliver exceptional customer service.
• Develop and implement strategic plans and initiatives to drive sales growth, increase market share, and expand customer reach in the local community.
• Monitor and analyze sales performance, inventory levels, and operational metrics to identify areas for improvement and take proactive measures to address challenges.
• Manage branch operations, including staffing, scheduling, and training, to ensure efficient and effective day-to-day operations and adherence to company policies and procedures.
• Implement marketing and promotional strategies to attract new customers and retain existing ones, collaborating with the marketing team to execute campaigns and initiatives.
• Prepare and analyze financial reports, budgets, and forecasts for the branch, monitoring expenses and revenue to optimize profitability and financial performance.

QUALIFICATIONS AND REQUIREMENTS

• Candidates must possess at least Bachelor's Degree in Business Administration, Retail Management, or related field preferred.
• Proven experience in retail management, preferably in a similar industry such as fashion retail or apparel sales.
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions to improve branch performance.
• Passion for fashion and a keen interest in staying updated on industry trends and developments.