Luxury Retail Branch Manager

Elitez Pte Ltd; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Elitez Pte Ltd in Kuala Lumpur seeks a Branch Manager to oversee daily branch operations, drive sales, and lead a retail team to peak performance.

You will ensure outstanding customer service, manage inventory and stock replenishment, maintain cash accuracy, and ensure compliance with company procedures and security standards. Weekend work may be required, and you will prepare regular sales and operational reports for management.

Qualifications

• Minimum 5 years of retail management experience.
• Experience in gold, jewellery, luxury retail preferred.
• Proven track record managing branch operations and achieving sales targets.
• Strong leadership, people management, and coaching skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage overall daily operations of the branch.
• Drive branch sales and achieve monthly sales targets.
• Lead, coach, and motivate the retail team to maximize performance.
• Ensure excellent customer service and a positive shopping experience.
• Monitor inventory levels and coordinate stock replenishment.
• Maintain accurate cash handling and daily sales reporting.
• Ensure compliance with company policies, operational procedures, and security standards.
• Handle customer enquiries, feedback, and resolve escalated issues professionally.
• Monitor staff attendance, scheduling, and performance.
• Prepare regular sales and operational reports for management.

Skills

Leadership

People management

Communication

Coaching

Retail operations

Tools

Microsoft Office

POS systems

Job description

Manage the overall daily operations of the branch.

Drive branch sales and achieve monthly sales targets.

Lead, coach, and motivate the retail team to maximize performance.

Ensure excellent customer service and a positive shopping experience.

Monitor inventory levels and coordinate stock replenishment.

Maintain accurate cash handling and daily sales reporting.

Ensure compliance with company policies, operational procedures, and security standards.

Handle customer enquiries, feedback, and resolve escalated issues professionally.

Monitor staff attendance, scheduling, and performance.

Prepare regular sales and operational reports for management.

Requirements

Minimum 5 years of experience in retail management, preferably in the gold, jewellery, luxury retail, or related industry.

Proven experience managing branch operations and achieving sales targets.

Strong leadership, people management, and coaching skills.

Excellent communication and interpersonal skills.

Proficient in Microsoft Office and POS systems.

Able to work on weekends and public holidays when required.