Branch Supervisor

GS CYCLE SDN. BHD.; Petaling Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

GS CYCLE SDN. BHD. is seeking a capable Supervisor to lead the branch sales team and oversee daily operations to ensure smooth performance.

You will coach staff, monitor attendance and discipline, drive sales targets, manage stock and cash handling, and coordinate with other departments to deliver excellent customer service.

Strong communication, organizational skills, and a results-oriented mindset are essential for success in this role.

Qualifications

• Minimum 3 years of supervisory or team leadership experience in retail or sales.
• Strong leadership, communication, and interpersonal skills.
• Good sales, negotiation and customer service skills.
• Strong problem-solving and decision-making abilities.
• Good organizational and administrative skills.
• Able to coach, motivate and manage a team effectively.
• Professional, responsible, disciplined and results-oriented.
• Able to work independently and handle operational matters.

Responsibilities

• Lead, supervise, and manage the branch and sales team effectively.
• Provide guidance, coaching, and support to team members.
• Monitor staff discipline, attendance, performance and compliance with policies.
• Set and monitor individual, team, and branch sales targets.
• Monitor sales performance and identify areas for improvement.
• Develop and implement strategies to achieve sales targets.
• Oversee daily shop operations including stock management, cash handling, cleanliness and safety.
• Ensure compliance with company policies and procedures.
• Ensure proper manpower planning and staff scheduling to support daily operations.
• Handle and resolve escalated customer complaints professionally.
• Identify staff training needs and provide coaching to improve performance.
• Conduct team meetings to communicate targets, performance and operational matters.
• Prepare and submit sales and performance reports to Management.
• Work with relevant departments to ensure smooth branch operations.

Skills

Leadership

Communication

Interpersonal skills

Sales skills

Negotiation

Customer service

Problem solving

Organizational skills

Microsoft Office

Team coaching

Tools

Microsoft Office

Job description

The Supervisor is responsible for leading and supervising the sales team, ensuring smooth daily branch operations, achieving sales targets, and maintaining high standards of customer service, discipline, and team performance.

Key Responsibilities

Lead, supervise, and manage the branch and sales team effectively.

Provide guidance, coaching, and support to team members.

Monitor staff discipline, attendance, performance, and compliance with company policies.

Set and monitor individual, team, and branch sales targets.

Monitor sales performance and identify areas requiring improvement.

Develop and implement appropriate strategies to achieve sales targets.

Oversee daily shop operations, including stock management, cash handling, cleanliness, and safety.

Ensure compliance with company policies, procedures, and operational standards.

Ensure proper manpower planning and staff scheduling to support daily operations.

Handle and resolve escalated customer complaints and issues professionally.

Identify staff training needs and provide coaching and guidance to improve performance.

Conduct team meetings to communicate targets, performance, and operational matters.

Prepare and submit sales and performance reports to Management.

Work with relevant departments to ensure smooth branch operations.

Perform any other duties and responsibilities assigned by Management from time to time.

Requirements

Minimum 3 years of experience in a supervisory or team leadership role, preferably in retail or sales.

Strong leadership, communication, and interpersonal skills.

Good sales, negotiation, and customer service skills.

Strong problem-solving and decision-making abilities.

Good organizational and administrative skills.

Proficient in Microsoft Office applications.

Able to coach, motivate, and manage a team effectively.

Professional, responsible, disciplined, and results-oriented.

Able to work independently and handle operational matters effectively.