Branch Growth Leader: Customer Experience & Team Coach

ocbc; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

OCBC Bank Malaysia is seeking a Branch Manager to lead a team, deliver exceptional customer experiences, and grow the branch's market share.

You will balance sales growth with risk management, ensure regulatory compliance, and collaborate with customers, partners, and community leaders to build lasting value.

The ideal candidate holds a degree in Business or Finance, has at least five years in banking, and demonstrates strong leadership, communication, and customer focus.

Qualifications

• Degree in Business, Finance, or a related field.
• At least 5 years in banking or related industry.
• Proven leadership and management experience.

Responsibilities

• Lead and manage a team of branch staff, providing coaching and development opportunities to enhance their skills and performance
• Develop and implement business strategies to drive sales growth, improve customer satisfaction, and increase market share
• Build and maintain relationships with key stakeholders, including customers, partners, and community leaders
• Analyze market trends and customer data to identify opportunities for growth and improvement
• Manage risk and ensure compliance with regulatory requirements and internal policies

Skills

Leadership

Sales growth

Customer focus

Regulatory compliance

Banking knowledge

Education

Bachelor's degree in Business, Finance, or related field

Job description

OCBC Bank Malaysia is seeking a Branch Manager to lead a team, deliver exceptional customer experiences, and grow the branch's market share.

You will balance sales growth with risk management, ensure regulatory compliance, and collaborate with customers, partners, and community leaders to build lasting value.

The ideal candidate holds a degree in Business or Finance, has at least five years in banking, and demonstrates strong leadership, communication, and customer focus.