Branch Experience & Sales Executive (Digital)

Hong Leong Bank; Malaysia; On-site; MYR 42,000 - 66,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks an engaged branch staff member to deliver superior customer service, meet sales targets for CASA/FD and cross-sell products. You will use tablets for service, rotate as Meeter-Greeter, and support digital transformation initiatives.

The role involves handling transactions, end-of-day cash balancing, and adhering to SOPs and conduct guidelines. Education is a Degree or Diploma with experience in financial services preferred.

Qualifications

• Education/Qualification Degree/Diploma Holder.
• Experience in financial institution or related field is an advantage.
• Possess customer interaction / cash handling / transaction processing / sales experience.

Responsibilities

• Provide superior customer service to walk-in customers and contribute to CSAT and Mystery Shopping scores.
• Carry targets for CASA and FD book growth and account opening, cross selling of PL, Credit Cards and Portfolio Sales.
• Learn and use I-Pads/other devices for customer service/cross selling.
• Perform Meeter-Greeter/Navigator role on rotation and assist in calling customers for service/sales interactions.
• Step out of the branch to meet customers for service/sales discussions.
• Support Digital Transformation initiatives including Connect Penetration and OTC Transaction migration.
• Accept assignments to maintain adequate staffing and carry out branch RCSA checks.
• Process transactions accurately and balance end-of-day cash for Chief Cashier as applicable.
• Comply with SOPs, rotation guidelines, and code of conduct; maintain confidentiality.

Skills

Customer service

Cash handling

Sales

Communication

Cross-selling

Education

Degree/Diploma holder

Job description

Hong Leong Bank in Malaysia seeks an engaged branch staff member to deliver superior customer service, meet sales targets for CASA/FD and cross-sell products. You will use tablets for service, rotate as Meeter-Greeter, and support digital transformation initiatives.

The role involves handling transactions, end-of-day cash balancing, and adhering to SOPs and conduct guidelines. Education is a Degree or Diploma with experience in financial services preferred.