Boutique Store Manager: Lead Team & Drive Sales

Samsonite Latinoamérica; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Samsonite Latinoamérica in Kuala Lumpur is seeking an experienced retail leader to supervise a boutique team and drive sales. You will motivate staff, engage customers with personalized product recommendations, and ensure exceptional service while managing daily store operations and security procedures.

The role requires proven retail management experience, strong leadership, and effective communication to optimize performance and elevate the customer experience across the boutique operations.

Qualifications

• Proven experience in retail operations and store management.
• Strong leadership and team management skills.
• Ability to achieve sales targets and drive business performance.
• Excellent customer service and problem-solving abilities.
• Experience in staff recruitment, training, and performance management.
• Good inventory control and merchandising knowledge.
• Strong communication and interpersonal skills.
• Able to handle daily store operations efficiently and maintain company standards.

Responsibilities

• Lead, motivate, and inspire a team of retail associates to achieve sales targets and deliver outstanding customer service.
• Drive sales by actively engaging with customers, understanding their needs, and providing personalized product recommendations and assistance.
• Monitor sales performance and implement strategies to optimize sales opportunities and meet or exceed targets.
• Oversee all aspects of boutique operations, including opening and closing procedures, cash handling, and compliance with company policies and procedures.
• Develop and implement action plans based on analysis findings to optimize sales performance, improve operational efficiency, and enhance customer satisfaction.
• Proven experience in retail operations and store management.
• Strong leadership and team management skills.
• Ability to achieve sales targets and drive business performance.
• Excellent customer service and problem-solving abilities.
• Experience in staff recruitment, training, and performance management.
• Good inventory control and merchandising knowledge.
• Strong communication and interpersonal skills.
• Able to handle daily store operations efficiently and maintain company standards.

Skills

Retail operations

Store leadership

Sales target achievement

Customer service

Staff recruitment

Training & development

Inventory control

Merchandising knowledge

Communication skills

Job description

Samsonite Latinoamérica in Kuala Lumpur is seeking an experienced retail leader to supervise a boutique team and drive sales. You will motivate staff, engage customers with personalized product recommendations, and ensure exceptional service while managing daily store operations and security procedures.

The role requires proven retail management experience, strong leadership, and effective communication to optimize performance and elevate the customer experience across the boutique operations.