Boutique Manager

Tardis Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Tardis Group in Kuala Lumpur seeks an experienced Boutique Manager to lead our luxury boutique, drive sales growth and deliver exceptional client experiences.

You will develop a high-performing retail team, manage store operations and ensure adherence to brand standards, visual merchandising, and service excellence across VIP clientele.

Qualifications

• Minimum 5-8 years of relevant retail experience and store/boutique management.
• Proven ability to drive sales performance and manage retail KPIs.
• Strong leadership, coaching and people development skills.
• Fluent in English; Bahasa Malaysia and Mandarin a plus.

Responsibilities

• Drive boutique sales performance and achieve targets.
• Develop and implement sales strategies to maximise revenue, conversion rates and average transaction value.
• Monitor KPIs including sales performance, traffic conversion, average transaction value and units per transaction.
• Identify business opportunities and implement action plans to improve boutique performance.
• Analyse sales trends, product performance and client purchasing behaviour to support business decisions.
• Deliver an exceptional and personalised luxury shopping experience to every client.
• Build and maintain strong relationships with VIP and high-net-worth clients through proactive clienteling and follow-up.
• Drive client retention, loyalty and repeat purchases.
• Ensure the team demonstrates the highest standards of luxury service, product knowledge and brand storytelling.
• Handle VIP appointments, client events and service recovery matters professionally.
• Oversee daily operations of the boutique, ensuring smooth and efficient store management.
• Maintain impeccable visual merchandising, product presentation and boutique ambience.
• Ensure proper inventory management, stock accuracy and effective stock replenishment.
• Monitor and control operational expenses, cash handling and administrative procedures.
• Ensure compliance with company policies, retail procedures, security standards and local regulations.
• Lead, motivate and develop the boutique team to achieve business objectives.
• Recruit, onboard, coach and retain retail talent.
• Set individual and team performance objectives and conduct regular performance reviews.
• Conduct regular sales briefings, product training and service coaching.
• Build a positive, accountable and high-performance team culture.
• Act as a brand ambassador, ensuring consistent representation of the brand's image and positioning.
• Support the execution of marketing campaigns, product launches and boutique events.
• Build relationships with key clients and identify opportunities to expand the boutique's client base.
• Work closely with the regional and head office teams on business planning, reporting and retail initiatives.

Skills

Retail leadership

Luxury clienteling

Sales target achievement

Team development

Excellent communication

VIP relationship management

Job description

We are seeking an experienced and commercially driven Boutique Manager to lead the overall operations and performance of our luxury boutique in Kuala Lumpur.

The successful candidate will be responsible for driving sales growth, delivering exceptional luxury client experiences, developing a high-performing retail team and ensuring that the boutique consistently reflects the brand's identity, values and service standards.

This role requires a strong balance of commercial acumen, people leadership, client relationship management and a genuine passion for luxury retail.

Key Responsibilities

1. Sales & Business Performance

• Drive boutique sales performance and achieve monthly, quarterly and annual sales targets.
• Develop and implement effective sales strategies to maximise revenue, conversion rates and average transaction value.
• Monitor key performance indicators (KPIs), including sales performance, traffic conversion, average transaction value and units per transaction.
• Identify business opportunities and implement action plans to improve boutique performance.
• Analyse sales trends, product performance and client purchasing behaviour to support business decisions.

2. Client Experience & Relationship Management

• Deliver an exceptional and personalised luxury shopping experience to every client.
• Build and maintain strong relationships with VIP and high-net-worth clients through proactive clienteling and follow-up.
• Drive client retention, loyalty and repeat purchases.
• Ensure the team consistently demonstrates the highest standards of luxury service, product knowledge and brand storytelling.
• Handle VIP appointments, client events and service recovery matters professionally.
• Oversee the daily operations of the boutique, ensuring smooth and efficient store management.
• Maintain impeccable visual merchandising, product presentation and boutique ambience in accordance with brand guidelines.
• Ensure proper inventory management, stock accuracy and effective stock replenishment.
• Monitor and control operational expenses, cash handling and administrative procedures.
• Ensure compliance with company policies, retail procedures, security standards and local regulations.
• Lead, motivate and develop the boutique team to achieve business objectives.
• Recruit, onboard, coach and retain retail talent.
• Set individual and team performance objectives and conduct regular performance reviews.
• Conduct regular sales briefings, product training and service coaching.
• Build a positive, accountable and high-performance team culture.

5. Brand Representation & Business Development

• Act as a brand ambassador, ensuring consistent representation of the brand's image and positioning.
• Support the execution of marketing campaigns, product launches and boutique events.
• Build relationships with key clients and identify opportunities to expand the boutique's client base.
• Work closely with the regional and head office teams on business planning, reporting and retail initiatives.

Requirements & Qualifications

• Minimum 5-8 years of relevant retail experience, with proven experience in store or boutique management.
• Previous experience in luxury or premium retail is highly preferred.
• Proven ability to drive sales performance, achieve business targets and manage retail KPIs.
• Strong leadership skills with experience managing, coaching and developing retail teams.
• Good understanding of luxury clienteling, VIP relationship management and personalised customer service.
• Strong commercial acumen with the ability to identify business opportunities and drive boutique growth.
• Excellent communication, interpersonal and problem-solving skills.
• Proficient in retail operations, inventory management and sales reporting.
• Fluent in English; Bahasa Malaysia and Mandarin would be an advantage.
• Professional appearance, strong interpersonal skills and a genuine passion for luxury retail.