Insurance Claims Officer | Eurokars Services

Eurokars Group Indonesia; Tanjong Malim; On-site; MYR 42,000 - 72,000; Full time

Job summary

Eurokars Group Indonesia is seeking a customer-focused Insurance Claims Advisor to support Body & Paint operations in Malaysia. You will manage end-to-end insurance claims, coordinate vehicle repairs, and ensure a seamless service experience from intake through collection.

Responsibilities include handling inquiries, claim submissions, accident reporting, documentation, and liaising with insurers and internal teams. The role requires a Diploma or NITEC and strong communication skills.

Qualifications

• Diploma or NITEC required or equivalent.
• Experience in insurance claims or automotive service advised.
• Strong communication and documentation skills.

Responsibilities

• Attend to customers' enquiries and advise on repairs, claims procedures, timelines and costs.
• Manage end-to-end insurance claims, including documentation and insurer follow-up.
• Guide customers through accident reporting and claim requirements.
• Prepare and maintain claims, repair and invoicing documentation.
• Coordinate damage assessments, estimates and repair schedules with Body & Paint workshop.
• Liaise with insurers, leasing companies and internal teams for approvals.
• Monitor repair progress and provide status updates to customers.
• Coordinate spare parts availability and ordering.
• Conduct final vehicle inspections and explain repairs to customers.
• Handle customer feedback and resolve service-related issues.

Skills

Insurance claims experience

Customer service

Communication skills

Microsoft Office

Organisational skills

Documentation skills

Teamwork

Education

Diploma

NITEC

Equivalent qualification

Tools

Microsoft Office

Job description

About The Role
We are looking for a customer-focused Insurance Claims Advisor to support our Body & Paint operations. In this role, you will manage the end-to-end insurance claims process, coordinate vehicle repairs, and ensure customers receive a seamless service experience from vehicle intake through to collection.

About The Role
We are looking for a customer-focused Insurance Claims Advisor to support our Body & Paint operations. In this role, you will manage the end-to-end insurance claims process, coordinate vehicle repairs, and ensure customers receive a seamless service experience from vehicle intake through to collection.
Key Responsibilities

• Attend to customers' enquiries and provide professional advice on vehicle repairs, insurance claims procedures, repair timelines and estimated costs.
• Manage the end-to-end insurance claims process, including documentation, claim submissions and follow-up with insurers.
• Guide customers through accident reporting and insurance claim requirements.
• Prepare and maintain accurate claims, repair and invoicing documentation.
• Coordinate vehicle damage assessments, repair estimates and repair schedules with the Body & Paint workshop.
• Liaise with insurance companies, leasing companies and internal departments to ensure timely claim approvals and vehicle repairs.
• Monitor repair progress and provide customers with regular updates on claim and vehicle status.
• Coordinate the ordering and availability of required spare parts.
• Conduct final vehicle inspections before handover and explain completed repair work to customers.
• Handle customer feedback and resolve service-related issues professionally.
• Build strong working relationships with customers, insurers and internal stakeholders.
• Support departmental projects and perform other duties as assigned.

Requirements

• Diploma, NITEC or equivalent qualification.
• Experience in insurance claims, automotive service advising, Body & Paint operations or customer service will be an advantage.
• Knowledge of motor insurance claims procedures is preferred.
• Strong customer service and communication skills.
• Good organisational skills with the ability to manage multiple cases simultaneously.
• Detail-oriented with strong documentation and administrative skills.
• Proficient in Microsoft Office applications.
• Able to work effectively in a fast-paced environment and as part of a team.
• Possess a valid Singapore Class 3 driving licence (preferred).