End-to-End Auto Claims Advisor – Body & Paint

Eurokars Group Indonesia; Tanjong Malim; On-site; MYR 42,000 - 72,000; Full time

Job summary

Eurokars Group Indonesia is seeking a customer-focused Insurance Claims Advisor to support Body & Paint operations in Malaysia. You will manage end-to-end insurance claims, coordinate vehicle repairs, and ensure a seamless service experience from intake through collection.

Responsibilities include handling inquiries, claim submissions, accident reporting, documentation, and liaising with insurers and internal teams. The role requires a Diploma or NITEC and strong communication skills.

Qualifications

• Diploma or NITEC required or equivalent.
• Experience in insurance claims or automotive service advised.
• Strong communication and documentation skills.

Responsibilities

• Attend to customers' enquiries and advise on repairs, claims procedures, timelines and costs.
• Manage end-to-end insurance claims, including documentation and insurer follow-up.
• Guide customers through accident reporting and claim requirements.
• Prepare and maintain claims, repair and invoicing documentation.
• Coordinate damage assessments, estimates and repair schedules with Body & Paint workshop.
• Liaise with insurers, leasing companies and internal teams for approvals.
• Monitor repair progress and provide status updates to customers.
• Coordinate spare parts availability and ordering.
• Conduct final vehicle inspections and explain repairs to customers.
• Handle customer feedback and resolve service-related issues.

Skills

Insurance claims experience

Customer service

Communication skills

Microsoft Office

Organisational skills

Documentation skills

Teamwork

Education

Diploma

NITEC

Equivalent qualification

Tools

Microsoft Office

Job description

Eurokars Group Indonesia is seeking a customer-focused Insurance Claims Advisor to support Body & Paint operations in Malaysia. You will manage end-to-end insurance claims, coordinate vehicle repairs, and ensure a seamless service experience from intake through collection.

Responsibilities include handling inquiries, claim submissions, accident reporting, documentation, and liaising with insurers and internal teams. The role requires a Diploma or NITEC and strong communication skills.