Biomedical Service Coordinator & Scheduler

Ridge Biomed Sdn Bhd; Sepang; On-site; MYR 42,000 - 64,000; Full time

Job summary

Ridge Biomed Sdn Bhd is seeking a Service & Technical Coordinator to support the daily operations of the Service & Technical Team in Malaysia. You will plan Testing & Commissioning, installation, and service activities in collaboration with Sales and Service teams.

You will act as the main coordination point between Sales, Service Engineers, Operations, and customers for service-related matters, providing indoor service support and handling technical inquiries.

Qualifications

• Diploma or Degree in Engineering or related field (Biomedical, Electrical, Electronic, Mechanical).
• Fresh graduates welcome; experience in service coordination or technical support is a plus.
• Organized, detail-oriented and able to manage multiple tasks in a fast-paced environment.
• Proficient in English and Bahasa Malaysia.

Responsibilities

• To support the daily operations of the Service & Technical Team.
• To plan, schedule, and follow up on Testing & Commissioning (T&C), installation, and service activities in collaboration with Sales and Service teams.
• To serve as the primary coordination point between Sales, Service Engineers/Technicians, Operations, and customers for service-related matters.
• To provide indoor service support, including basic system setup, software support, and handling of technical enquiries.
• To prepare service-related quotations based on incoming service and technical enquiries.
• To prepare, manage, and maintain service-related documentation, including service records, warranty certificates, and technical documents.
• To ensure all service records and documentation are accurately maintained in accordance with company systems and procedures.
• To support coordination with relevant internal teams when required.

Education

Diploma or Degree in Engineering or related engineering field (Biomedical Engineering, Biomedical Science, Electrical, Electronic, Mechanical, or equivalent)

Job description

Ridge Biomed Sdn Bhd is seeking a Service & Technical Coordinator to support the daily operations of the Service & Technical Team in Malaysia. You will plan Testing & Commissioning, installation, and service activities in collaboration with Sales and Service teams.

You will act as the main coordination point between Sales, Service Engineers, Operations, and customers for service-related matters, providing indoor service support and handling technical inquiries.