Bilingual IT Support Specialist — Restaurant SaaS (Remote)

Restosuite Private Limited; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

RestoSuite by JustinTech in Kuala Lumpur seeks a customer support specialist to handle bilingual inquiries and feedback via online tools, phone, and email. You will ensure timely resolution and maintain accurate records of customer service tickets.

You will also provide remote troubleshooting for minor issues using tools like TeamViewer or AnyDesk, coordinate with internal teams, and assist with account setup and subscription renewals. You will rotate on-call duties to handle emergencies.

Qualifications

• Bilingual communication skills with excellent verbal and written proficiency.
• Strong problem-solving abilities for remote troubleshooting.
• Good organizational and record-keeping skills for tickets and knowledge base.

Responsibilities

• Efficiently manage bilingual inbound and outbound calls.
• Provide remote troubleshooting for minor technical issues using TeamViewer or AnyDesk.
• Coordinate with internal departments and update the knowledge base regularly.
• Send reminders for subscription renewals; prepare test plans and scripts for software components.
• Assist with account creation, menu setup, and processing of information from customers.
• Rotate on-call duties during off-hours to handle emergencies.

Skills

Bilingual communication

Problem-solving

Organizational skills

Tools

TeamViewer

AnyDesk

Job description

RestoSuite by JustinTech in Kuala Lumpur seeks a customer support specialist to handle bilingual inquiries and feedback via online tools, phone, and email. You will ensure timely resolution and maintain accurate records of customer service tickets.

You will also provide remote troubleshooting for minor issues using tools like TeamViewer or AnyDesk, coordinate with internal teams, and assist with account setup and subscription renewals. You will rotate on-call duties to handle emergencies.