IT Customer Service

Restosuite Private Limited; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

RestoSuite by JustinTech in Kuala Lumpur seeks a customer support specialist to handle bilingual inquiries and feedback via online tools, phone, and email. You will ensure timely resolution and maintain accurate records of customer service tickets.

You will also provide remote troubleshooting for minor issues using tools like TeamViewer or AnyDesk, coordinate with internal teams, and assist with account setup and subscription renewals. You will rotate on-call duties to handle emergencies.

Qualifications

• Bilingual communication skills with excellent verbal and written proficiency.
• Strong problem-solving abilities for remote troubleshooting.
• Good organizational and record-keeping skills for tickets and knowledge base.

Responsibilities

• Efficiently manage bilingual inbound and outbound calls.
• Provide remote troubleshooting for minor technical issues using TeamViewer or AnyDesk.
• Coordinate with internal departments and update the knowledge base regularly.
• Send reminders for subscription renewals; prepare test plans and scripts for software components.
• Assist with account creation, menu setup, and processing of information from customers.
• Rotate on-call duties during off-hours to handle emergencies.

Skills

Bilingual communication

Problem-solving

Organizational skills

Tools

TeamViewer

AnyDesk

Job description

RestoSuite by JustinTech is a leading global provider of intelligent restaurant SaaS solutions, trusted by over 250,000 restaurants worldwide. We empower the hospitality industry with a one-stop digital ecosystem — spanning intelligent POS, CRM, supply chain management, and data analytics — helping businesses reduce costs, boost efficiency, and redefine the dining experience in the digital age. As we expand rapidly across North America, Europe, Australia, Southeast Asia, and the Middle East, we are seeking passionate tech enthusiasts to join our Kuala Lumpur team and shape the future of restaurant technology together!

About the Role

Handle online inquiries and feedback from various channels (online communication tools, phone, and email), ensuring timely and effective resolution. Maintain accurate records of customer service tickets.

Responsibilities

• Efficiently manage bilingual inbound and outbound calls.
• Provide remote troubleshooting for minor technical issues to customers using tools such as TeamViewer or AnyDesk.
• Communicate and coordinate with internal departments, complete ad-hoc tasks assigned by management, and update the knowledge base regularly.
• Send timely reminders for subscription renewals; prepare test plans, test cases, and test scripts for software components to ensure high-quality software releases.
• Assist with account creation, menu setup, and processing of additional information provided by customers.
• Rotate on-call duties during off-hours to handle emergency issues.

Qualifications

• Bilingual communication skills (specific languages required), with excellent verbal and written proficiency to handle customer calls and correspondences.
• Strong problem-solving abilities, capable of remotely troubleshooting minor technical issues and effectively resolving customer feedback and problems.
• Good organizational and record-keeping skills, able to maintain accurate customer service ticket records and update the knowledge base regularly.
• Ability to work in a team, communicate and coordinate effectively with internal departments, and flexibly handle ad-hoc tasks and on-call responsibilities.