Mandarin-Speaking Client Success & Ops Specialist (KL)

Hidden Gems Talent; Kuala Lumpur; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Hidden Gems Talent is seeking Mandarin-speaking professionals to join a growing tech company’s client operations and success team in Kuala Lumpur. You will work closely with restaurant clients to configure menus, pricing, promotions, and ordering details, ensuring a smooth onboarding and ongoing value delivery.

This client-facing role combines operational problem-solving, onboarding, and relationship management.

Formación

• Fluent in English and Mandarin with client-facing communication experience.
• Strong analytical thinking and high attention to detail.
• Able to manage multiple priorities and coordinate with cross-functional teams.

Responsabilidades

• Understand client needs and translate requirements into practical solutions.
• Ensure restaurant menus, pricing, promotions, and item details are accurate in the system.
• Assist onboarding of new clients and coordinate implementation for a smooth launch.
• Perform quality checks and troubleshoot issues to maintain accurate ordering experiences.
• Build and maintain strong client relationships and coordinate across internal teams.
• Manage ongoing account needs including billing queries and regular client check-ins.
• Identify opportunities to improve client experience and retention.
• Own issues end-to-end and seek process improvements.

Conocimientos

Mandarin

English

Client onboarding

Relationship mgmt

Problem-solving

Attention to detail

Descripción del empleo

Hidden Gems Talent is seeking Mandarin-speaking professionals to join a growing tech company’s client operations and success team in Kuala Lumpur. You will work closely with restaurant clients to configure menus, pricing, promotions, and ordering details, ensuring a smooth onboarding and ongoing value delivery.

This client-facing role combines operational problem-solving, onboarding, and relationship management.