Bilingual Crypto Support Consultant - Remote

SupportYourApp; Johor Bahru; Remote; MYR 98,000 - 147,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote

Inclusive international environment

USD compensation

Referral bonuses

Training & probation

Work-life balance

Growth-focused management

Self-development opportunities

Job summary

SupportYourApp in Malaysia is seeking a Customer Support Consultant to assist clients via chat and email, delivering high-quality service while thriving in a multicultural, multilingual environment with a fully remote setup. You will build lasting relationships, meet team KPIs, stay up-to-date with technology, and securely handle customer information.

Native Chinese and English at B2 level, CRM experience, and a personal laptop with reliable internet are required.

Qualifications

• Native Chinese and English upper intermediate (B2 level).
• At least 6 months of experience in a customer support role.
• Experience with live chats and emails.
• Personal or professional experience in crypto.
• Analytical and research skills.
• Positive and responsible attitude.
• Personal laptop with at least 8GB RAM and stable internet.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.
• Always stay up-to-date with cutting-edge technology.
• Securely work with customers' sensitive information.
• Apply the latest customer happiness practices.
• Maintain working knowledge of our client's products and services.
• Communicate with developers and other departments of various IT companies.

Skills

Chinese (Native)

English (B2)

CRM experience

Customer support

Tools

Salesforce

Zendesk

Job description

SupportYourApp in Malaysia is seeking a Customer Support Consultant to assist clients via chat and email, delivering high-quality service while thriving in a multicultural, multilingual environment with a fully remote setup. You will build lasting relationships, meet team KPIs, stay up-to-date with technology, and securely handle customer information.

Native Chinese and English at B2 level, CRM experience, and a personal laptop with reliable internet are required.