Bilingual CX Specialist (Japanese/English)

Curfex Japan, Inc; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Curfex Japan, Inc. in Malaysia is seeking a Communication Specialist fluent in Japanese and English to bridge customers with internal teams and deliver a smooth, responsive experience.

You will develop strategies for Japanese and Chinese clientele and respond to inquiries via email, chat, or other channels. In this regional role, you’ll resolve issues, prepare insightful reports, and collaborate with colleagues across borders to enhance cross-border CX.

Qualifications

• Diploma or above in any discipline.
• Good command of Japanese and English (both written and spoken).
• 3–5 years of experience in customer service, sales, retail operations, or a related field is an advantage.
• Fresh graduates with a positive attitude and strong communication skills are also welcome to apply.
• Good interpersonal, problem-solving, and communication skills.
• Comfortable using Microsoft Office applications.
• Be part of a collaborative and growing team.

Responsibilities

• Develop and implement a clear customer experience (CX) strategy for Japanese and/or Chinese clientele
• Communicate with customers via email, chat, or other channels to capture and respond to feedback and inquiries
• Resolve customer issues, discrepancies, or concerns to ensure smooth daily operations
• Prepare and share reports based on customer interaction records, highlighting key insights and suggestions
• Collaborate closely with regional colleagues to align and improve CX efforts
• Support with any ad-hoc tasks as required by the team or management

Skills

Communication

Problem solving

Customer service

Education

Diploma or above in any discipline

Tools

Microsoft Office

Job description

Curfex Japan, Inc. in Malaysia is seeking a Communication Specialist fluent in Japanese and English to bridge customers with internal teams and deliver a smooth, responsive experience.

You will develop strategies for Japanese and Chinese clientele and respond to inquiries via email, chat, or other channels. In this regional role, you’ll resolve issues, prepare insightful reports, and collaborate with colleagues across borders to enhance cross-border CX.