Taiwanese Mandarin CX Specialist – Remote Career

Cross Border Talents; Kuala Lumpur; On-site; MYR 56,000 - 78,000; Full time

Benefits offered by this job

Employment pass processing

Work from home first month

Language allowance

Job summary

Cross Border Talents in Kuala Lumpur, Malaysia, is seeking a customer experience specialist to support an international project focused on the Taiwanese Mandarin-speaking market. You will deliver bilingual client support, resolve inquiries, and document interactions to ensure a high-quality service experience.

The role offers a competitive monthly gross salary with a language allowance, visa processing, and initial work-from-home during visa approval.

Qualifications

• Native-level proficiency in Taiwanese Mandarin.
• Fluent English communication skills.
• Basic customer service knowledge or experience.
• Bachelor's degree, which is required for employment pass processing.

Responsibilities

• Provide high-quality customer support in Taiwanese Mandarin and English.
• Handle customer enquiries, resolve issues and deliver a positive service experience
• Accurately document customer interactions and follow-up actions
• Follow quality, service and process standards set for the project

Skills

Taiwanese Mandarin

English communication

Customer service

Education

Bachelor's degree

Job description

Cross Border Talents in Kuala Lumpur, Malaysia, is seeking a customer experience specialist to support an international project focused on the Taiwanese Mandarin-speaking market. You will deliver bilingual client support, resolve inquiries, and document interactions to ensure a high-quality service experience.

The role offers a competitive monthly gross salary with a language allowance, visa processing, and initial work-from-home during visa approval.