Bilingual CX Specialist — Mandarin & Cantonese

Agoda; Kuala Lumpur; Hybrid; MYR 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Annual leave of 16 days

Performance-based incentives

Agoda travel discounts

Structured training and career growth opportunities

Job summary

Agoda is seeking a Customer Experience Specialist to provide exceptional service in Kuala Lumpur. The ideal candidate will support clients through multiple communication channels while handling inquiries primarily from regions such as Hong Kong, Taiwan, and China.

Strong English and Mandarin communication skills are essential, and experience in customer service is advantageous. Benefits include a hybrid working model, annual leave, and travel discounts.

Qualifications

• Excellent command of spoken and written English & Mandarin; Cantonese is an advantage.
• Prior experience in customer support or service roles is a plus.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Deliver excellent customer service through various communication channels.
• Support Agoda products like hotel bookings, flights, and activities.
• Handle high volumes of inquiries from international clients.

Skills

Customer service orientation

Communication skills

Problem-solving skills

Time management

Flexibility

Job description

Agoda is seeking a Customer Experience Specialist to provide exceptional service in Kuala Lumpur. The ideal candidate will support clients through multiple communication channels while handling inquiries primarily from regions such as Hong Kong, Taiwan, and China.

Strong English and Mandarin communication skills are essential, and experience in customer service is advantageous. Benefits include a hybrid working model, annual leave, and travel discounts.