Multilingual CX Specialist - Shift Work

Klook; Kuala Lumpur; On-site; MYR 27,900 - 44,640; Full time

Job summary

A leading travel service provider in Kuala Lumpur is looking for customer service representatives. The role involves handling customer inquiries and complaints through various channels, maintaining a positive attitude, and ensuring issues are resolved according to company procedures. Candidates with proficiency in English, Mandarin, and Japanese are preferred. Fresh graduates are encouraged to apply and must be able to work shifts. The position offers an opportunity to work in a vibrant team environment.

Qualifications

• Fresh graduates are encouraged to apply.
• Able to work shifts including weekends and public holidays.
• Previous experience in customer service is an added advantage.

Responsibilities

• Handles and responds to customer enquiries through various channels.
• Ensures customer inquiries and complaints are resolved according to company processes.
• Maintains accurate information of customer interactions in the system.
• Liaises with external vendors to fulfill booking changes.

Skills

Proficient in English

Proficient in Mandarin

Proficient in Japanese

Problem-solving mindset

Strong written communication skills

Strong verbal communication skills

Attention to detail

Team player

Education

Fresh graduates

Job description

A leading travel service provider in Kuala Lumpur is looking for customer service representatives. The role involves handling customer inquiries and complaints through various channels, maintaining a positive attitude, and ensuring issues are resolved according to company procedures. Candidates with proficiency in English, Mandarin, and Japanese are preferred. Fresh graduates are encouraged to apply and must be able to work shifts. The position offers an opportunity to work in a vibrant team environment.