Bilingual Customer Support Specialist — English & Japanese (Hybrid)

Global Blue group; Kuala Lumpur; Hybrid; MYR 36,000 - 60,000; Full time

Job summary

Global Blue is seeking a Customer Service Representative (English & Japanese) based in Kuala Lumpur for a hybrid, full‑time role. You will respond to inquiries across channels, provide accurate information, and resolve issues while meeting service standards.

Strong English/Japanese, data entry, and MS Office skills are essential, with experience in contact logging systems preferred. The role requires a customer‑focused, organized professional who can collaborate across teams, maintain KPIs, and

Qualifications

• High school diploma or general education degree (or equivalent).
• Upper-intermediate English and Japanese language skills, both written and verbal.
• Proficiency in Microsoft Office applications.
• Good keyboard and data entry skills.
• Experience using customer interaction and contact logging systems.
• Experience in customer service is an advantage.

Responsibilities

• Respond to customer enquiries via telephone, email, live chat and other channels.
• Provide accurate information and resolve issues efficiently.
• Maintain KPIs and SLAs with timely follow-up on inquiries.
• Keep records of customer interactions using logging tools.
• Collaborate with team members and other departments to deliver support.
• Escalate high‑priority issues when required and contribute to process improvements.

Skills

English proficiency

Japanese proficiency

Microsoft Office

Data entry

Customer service experience

Communication skills

Education

High school diploma or equivalent

Tools

Contact logging system

Job description

Global Blue is seeking a Customer Service Representative (English & Japanese) based in Kuala Lumpur for a hybrid, full‑time role. You will respond to inquiries across channels, provide accurate information, and resolve issues while meeting service standards.

Strong English/Japanese, data entry, and MS Office skills are essential, with experience in contact logging systems preferred. The role requires a customer‑focused, organized professional who can collaborate across teams, maintain KPIs, and