Communication Specialist (Japanese Speaking)

curfex; Selangor; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Curfex Japan, Inc. in Malaysia is seeking a Communication Specialist fluent in Japanese and English to bridge customers with internal teams and deliver a smooth, responsive experience.

You will develop strategies for Japanese and Chinese clientele and respond to inquiries via email, chat, or other channels. In this regional role, you’ll resolve issues, prepare insightful reports, and collaborate with colleagues across borders to enhance cross-border CX.

Qualifications

• Diploma or above in any discipline.
• Good command of Japanese and English (both written and spoken).
• 3–5 years of experience in customer service, sales, retail operations, or a related field is an advantage.
• Fresh graduates with a positive attitude and strong communication skills are also welcome to apply.
• Good interpersonal, problem-solving, and communication skills.
• Comfortable using Microsoft Office applications.
• Be part of a collaborative and growing team.

Responsabilités

• Develop and implement a clear customer experience (CX) strategy for Japanese and/or Chinese clientele
• Communicate with customers via email, chat, or other channels to capture and respond to feedback and inquiries
• Resolve customer issues, discrepancies, or concerns to ensure smooth daily operations
• Prepare and share reports based on customer interaction records, highlighting key insights and suggestions
• Collaborate closely with regional colleagues to align and improve CX efforts
• Support with any ad-hoc tasks as required by the team or management

Connaissances

Communication

Problem solving

Customer service

Formation

Diploma or above in any discipline

Outils

Microsoft Office

Description du poste

Are you a people person who enjoys communicating, solving problems, and creating great customer experiences?

We're looking for a Communication Specialist who is fluent in Japanese and English to join our growing team!

In this role, you'll be the bridge between our customers and internal teams, helping to deliver a smooth, responsive, and positive customer experience. If you enjoy interacting with people, resolving challenges, and working in a regional environment, we'd love to hear from you!

Company Description Curfex is a technology-driven financial services company focused on making international money transfers simple, transparent, and fair. Through its proprietary platform, Curfex connects a network of financial institutions and licensed operators to deliver efficient cross-border payment solutions. The company aims to eliminate pricing disparities based on currency type or customer status, offering interbank exchange rates to the public. Curfex's goal is to become the most cost-effective money transfer platform in Asia, giving individuals and businesses greater access to equitable financial services.

What You'll Be Doing

• Develop and implement a clear customer experience (CX) strategy for Japanese and/or Chinese clientele


• Communicate with customers via email, chat, or other channels to capture and respond to feedback and inquiries


• Resolve customer issues, discrepancies, or concerns to ensure smooth daily operations


• Prepare and share reports based on customer interaction records, highlighting key insights and suggestions


• Collaborate closely with regional colleagues to align and improve CX efforts


• Support with any ad-hoc tasks as required by the team or management

What We're Looking For

• Diploma or above in any discipline.


• Good command of Japanese and English (both written and spoken) – Japanese proficiency is essential as you'll be communicating regularly with Japanese-speaking customers.


• 3-5 years of experience in customer service, sales, retail operations, or a related field is an advantage.


• Fresh graduates with a positive attitude and strong communication skills are also welcome to apply!


• Good interpersonal, problem-solving, and communication skills.


• Comfortable using Microsoft Office applications.


• A proactive, responsible, and customer-oriented mindset.


• Work with regional colleagues and interact with international customers.


• Gain valuable exposure to cross-border business operations.


• Develop your communication, problem-solving, and customer experience skills.


• Be part of a collaborative and growing team.


• We'd love to hear from you!