Remote Customer Support Executive - Bilingual English/Urdu

Xevera Careers; Malaysia; Remote; MYR 18,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Professional training & certifications

Health and life insurance for employee

21 days annual leave

Sports club allowance

Holiday flights & accommodation (year‑

Job summary

Exness is seeking a proactive customer support specialist who can respond to client inquiries across live chat, phone, and email. The role emphasizes accuracy, professionalism, and timely updates to clients.

You will work remotely initially, with potential relocation to the Southeast Asia support office after several months. Candidates should have strong English and Urdu communication, solid troubleshooting skills, and a customer service mindset.

Qualifications

• Good communication skills in English, and in native Urdu.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking skills.
• Customer service orientation.
• Bachelor’s degree in business administration or related field.
• Self-motivated and highly reliable.

Responsibilities

• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs with accuracy.
• Escalate issues to the appropriate specialist via Salesforce or Jira.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required.
• Attend company seminars and meet assessment targets to understand business functions.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

Skills

Communication skills

Urdu language

Troubleshooting

Multitasking

Customer service orientation

Education

Bachelor’s degree in business administration or related field

Job description

Exness is seeking a proactive customer support specialist who can respond to client inquiries across live chat, phone, and email. The role emphasizes accuracy, professionalism, and timely updates to clients.

You will work remotely initially, with potential relocation to the Southeast Asia support office after several months. Candidates should have strong English and Urdu communication, solid troubleshooting skills, and a customer service mindset.