Bilingual Customer Success Specialist — English & Mandarin

TP; Bayan Lepas; Sur place; MYR 39 000 - 46 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Global and multicultural environment

Career growth opportunities

Supportive workplace culture

Résumé du poste

TP in Bayan Lepas, Penang, is hiring a Customer Success Specialist (English & Mandarin) to deliver outstanding support across voice and non-voice channels. You will resolve inquiries promptly while ensuring a positive customer experience.

The role demands fluency in English and Mandarin, strong communication skills, and a proactive approach. Rotational shifts, including weekends, are part of the schedule. Fresh graduates are welcome to apply.

Qualifications

• Fluent in English and Mandarin (spoken and written).
• Strong communication and interpersonal skills.
• Customer-focused with a positive attitude and willingness to learn.
• Willing to work rotational shifts including weekends if required.

Responsabilités

• Handle customer enquiries through voice and non-voice channels.
• Provide accurate information and solutions to customer concerns.
• Identify customer needs and ensure enquiries are resolved efficiently.
• Maintain a high standard of customer service and communication.
• Follow guidelines, procedures, and quality standards.
• Work with team to achieve service delivery targets.

Connaissances

English

Mandarin

Description du poste

TP in Bayan Lepas, Penang, is hiring a Customer Success Specialist (English & Mandarin) to deliver outstanding support across voice and non-voice channels. You will resolve inquiries promptly while ensuring a positive customer experience.

The role demands fluency in English and Mandarin, strong communication skills, and a proactive approach. Rotational shifts, including weekends, are part of the schedule. Fresh graduates are welcome to apply.