Bilingual Customer Success Specialist - English & Mandarin

TP; Penang; On-site; MYR 76,000 - 91,000; Full time

Job summary

TP in Penang is hiring a Customer Success Specialist (English & Mandarin) to join our international team. You will handle inbound inquiries and provide support via Live Chat, Email and Call, delivering outstanding service to our customers.

This on-site role in Livingston Tower, Georgetown, Seberang Perai offers a dynamic team environment, with rotational shifts and a competitive monthly salary. Fluency in English and Mandarin is required to ensure clear communication with diverse clients.

Qualifications

• Fluency in English and Mandarin required.
• Experience in customer service is an advantage.
• Comfortable supporting customers via live chat and email.

Responsibilities

• Handle inbound customer enquiries.
• Provide support via Live Chat, Email and Call.
• Deliver excellent customer service and resolve customer issues professionally.

Skills

Fluent English

Mandarin

Job description

TP in Penang is hiring a Customer Success Specialist (English & Mandarin) to join our international team. You will handle inbound inquiries and provide support via Live Chat, Email and Call, delivering outstanding service to our customers.

This on-site role in Livingston Tower, Georgetown, Seberang Perai offers a dynamic team environment, with rotational shifts and a competitive monthly salary. Fluency in English and Mandarin is required to ensure clear communication with diverse clients.