Bilingual Customer Service & Admin Officer (English/Chinese)

Ultimate Solution Consultancy; Butterworth; On-site; MYR 22,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Learning and development

Work-life balance

Job summary

Ultimate Solution Consultancy is seeking a Customer Service & Administration Officer to support customers and daily office operations in Penang. You will handle inquiries by phone, email, and chat, provide product information, and escalate complex issues where needed.

Strong organizational skills and a customer-focused mindset are essential. The role includes administrative duties such as data entry, document preparation, meeting coordination, onboarding support for new staff, and general office

Qualifications

• Good verbal and written communication skills.
• Strong organization and time-management skills.
• Working knowledge of MS Word, Excel and PowerPoint.
• Ability to manage multiple tasks and set priorities.
• Positive, responsible, and team-oriented attitude.
• Care and accuracy when handling information and records.
• Customer service or administrative experience is an advantage, but not essential.

Responsibilities

• Respond to customer enquiries by phone, email, and chat.
• Provide clear and accurate information about our products and services.
• Handle customer concerns professionally and refer complex matters to the appropriate person.
• Build positive relationships through prompt and courteous service.
• Maintain office supplies, equipment, records, and filing.
• Assist with data entry and prepare correspondence, reports, and presentations.
• Coordinate appointments and meetings.
• Support onboarding arrangements for new employees.
• Provide general administrative assistance to the management team.

Skills

Verbal communication

Written communication

Organization

Time management

Multitasking

Team orientation

Attention to detail

Tools

Microsoft Word

Excel

PowerPoint

Job description

Ultimate Solution Consultancy is seeking a Customer Service & Administration Officer to support customers and daily office operations in Penang. You will handle inquiries by phone, email, and chat, provide product information, and escalate complex issues where needed.

Strong organizational skills and a customer-focused mindset are essential. The role includes administrative duties such as data entry, document preparation, meeting coordination, onboarding support for new staff, and general office