Customer Service & Administration Officer

Ultimate Solution Consultancy; Butterworth; On-site; MYR 22,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Learning and development

Work-life balance

Job summary

Ultimate Solution Consultancy is seeking a Customer Service & Administration Officer to support customers and daily office operations in Penang. You will handle inquiries by phone, email, and chat, provide product information, and escalate complex issues where needed.

Strong organizational skills and a customer-focused mindset are essential. The role includes administrative duties such as data entry, document preparation, meeting coordination, onboarding support for new staff, and general office

Qualifications

• Good verbal and written communication skills.
• Strong organization and time-management skills.
• Working knowledge of MS Word, Excel and PowerPoint.
• Ability to manage multiple tasks and set priorities.
• Positive, responsible, and team-oriented attitude.
• Care and accuracy when handling information and records.
• Customer service or administrative experience is an advantage, but not essential.

Responsibilities

• Respond to customer enquiries by phone, email, and chat.
• Provide clear and accurate information about our products and services.
• Handle customer concerns professionally and refer complex matters to the appropriate person.
• Build positive relationships through prompt and courteous service.
• Maintain office supplies, equipment, records, and filing.
• Assist with data entry and prepare correspondence, reports, and presentations.
• Coordinate appointments and meetings.
• Support onboarding arrangements for new employees.
• Provide general administrative assistance to the management team.

Skills

Verbal communication

Written communication

Organization

Time management

Multitasking

Team orientation

Attention to detail

Tools

Microsoft Word

Excel

PowerPoint

Job description

Customer Service & Administration Officer

We are looking for an organized and service-minded Customer Service & Administration Officer to support our customers and the day-to-day operations of our office.

In this role, you will respond to customer enquiries, help resolve service issues, and provide administrative support to the management team. We welcome applicants who communicate well in English and Chinese, pay attention to detail, and are comfortable managing different tasks.

What you’ll do

Respond to customer enquiries by phone, email, and chat.

Provide clear and accurate information about our products and services.

Handle customer concerns professionally and refer complex matters to the appropriate person.

Build positive relationships through prompt and courteous service.

Administrative support

Maintain office supplies, equipment, records, and filing.

Assist with data entry and prepare correspondence, reports, and presentations.

Coordinate appointments and meetings.

Support onboarding arrangements for new employees.

Provide general administrative assistance to the management team.

What we’re looking for

Good verbal and written communication skills.

Strong organization and time-management skills.

Working knowledge of Microsoft Word, Excel, and PowerPoint.

Ability to manage multiple tasks and set priorities.

A positive, responsible, and team-oriented attitude.

Care and accuracy when handling information and records.

Customer service or administrative experience is an advantage, but not essential.

What we offer

Salary of RM2,000-3,000 per month.

5 & half working days per week.

Medical coverage.

Opportunities to learn and develop in the role.