Bilingual Customer Experience Executive (English & BM)

SWAT TEX SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Performance-based bonuses

Job summary

SWAT TEX SDN. BHD. in Kuala Lumpur is seeking a Customer Service Executive to join our team, responsible for handling inquiries, resolving issues, and ensuring a smooth client experience.

The role requires strong communication and a customer-focused mindset. You will work closely with cross-functional teams, document interactions, and contribute to service improvements. Fluent English and Bahasa Malaysia are preferred; 1–2 years in a call centre or similar environment is ideal.

Qualifications

• 1–2 years in customer service, preferably in a call centre or similar environment.
• Strong communication and interpersonal skills with a customer-centric approach.
• Proficiency in English and Bahasa Malaysia, written and spoken.

Responsibilities

• Respond promptly to customer inquiries and complaints via phone, email, and other channels.
• Resolve issues in a timely and professional manner.
• Maintain accurate records of customer interactions and follow up on unresolved cases.
• Identify opportunities to improve customer satisfaction and suggest process improvements.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Adhere to company policies to ensure compliant and consistent service delivery.

Skills

Customer service

Communication

English language

Bahasa Malaysia

Job description

SWAT TEX SDN. BHD. in Kuala Lumpur is seeking a Customer Service Executive to join our team, responsible for handling inquiries, resolving issues, and ensuring a smooth client experience.

The role requires strong communication and a customer-focused mindset. You will work closely with cross-functional teams, document interactions, and contribute to service improvements. Fluent English and Bahasa Malaysia are preferred; 1–2 years in a call centre or similar environment is ideal.