Customer Service Executive

SWAT TEX SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Performance-based bonuses

Job summary

SWAT TEX SDN. BHD. in Kuala Lumpur is seeking a Customer Service Executive to join our team, responsible for handling inquiries, resolving issues, and ensuring a smooth client experience.

The role requires strong communication and a customer-focused mindset. You will work closely with cross-functional teams, document interactions, and contribute to service improvements. Fluent English and Bahasa Malaysia are preferred; 1–2 years in a call centre or similar environment is ideal.

Qualifications

• 1–2 years in customer service, preferably in a call centre or similar environment.
• Strong communication and interpersonal skills with a customer-centric approach.
• Proficiency in English and Bahasa Malaysia, written and spoken.

Responsibilities

• Respond promptly to customer inquiries and complaints via phone, email, and other channels.
• Resolve issues in a timely and professional manner.
• Maintain accurate records of customer interactions and follow up on unresolved cases.
• Identify opportunities to improve customer satisfaction and suggest process improvements.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Adhere to company policies to ensure compliant and consistent service delivery.

Skills

Customer service

Communication

English language

Bahasa Malaysia

Job description

About the role
We are seeking a highly motivated and customer-focused Customer Service Executive to join our dynamic team at SWAT TEX SDN. BHD.' Based in Kuala Lumpur, this is a full-time position where you will be responsible for providing exceptional customer service and support to our valued clients.

What you'll be doing

Responding promptly and efficiently to customer inquiries and complaints via phone, email, and other communication channels

Resolving customer issues and concerns in a timely and professional manner

Maintaining accurate records of customer interactions and following up on unresolved issues

Proactively identifying opportunities to improve customer satisfaction and suggesting process improvements

Collaborating with cross-functional teams to ensure a seamless customer experience

Adhering to company policies and procedures to ensure compliance and consistency in customer service delivery

What we're looking for

A minimum of 1-2 years of customer service experience, preferably in a call centre or similar environment

Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner

Excellent problem-solving and critical thinking skills, with the ability to think on your feet and provide effective solutions

Proficiency in English and Bahasa Malaysia, both written and verbal

A customer-centric mindset and a genuine passion for delivering exceptional customer service

Adaptability and the ability to work well in a fast-paced, dynamic environment

What we offer
At SWAT TEX SDN. BHD.', we are committed to providing our employees with a supportive and rewarding work environment. As a Customer Service Executive, you can expect:

Competitive salary and performance-based bonuses

Opportunities for career development and advancement

A collaborative and inclusive work culture that values your contributions

About us
SWAT TEX SDN. BHD.' is a leading provider of high-quality textile solutions in Malaysia. With over 10 years of industry experience, we are committed to delivering exceptional products and services to our clients. Our company is known for its innovation, reliability, and customer-centric approach, making us an employer of choice in the industry.

If you're ready to join a dynamic and growing team, for this exciting Customer Service Executive opportunity.