Bilingual Customer Experience Executive

SEG International Bhd; Petaling Jaya; On-site; MYR 30,000 - 42,000; Full time

Job summary

SEG International Bhd is seeking a Customer Service Executive to deliver professional support to customers, members and partners. The role includes handling enquiries, guiding users on digital platforms, and coordinating with partner clinics.

Initially, the position also covers front desk duties as the business grows to emphasize customer and member support. The ideal candidate holds a diploma or degree in Business, Customer Service, Administration or Hospitality, with 1–3 years of relevant

Qualifications

• Diploma or Degree in Business, Customer Service, Administration, Hospitality or a related field.
• 1–3 years of experience in customer service, front desk, administration or related service environment is preferred.
• Good communication and interpersonal skills with a customer-oriented mindset.
• Comfortable using websites, mobile applications and digital systems.
• Able to communicate in English and Mandarin; Malay is an added advantage.

Responsibilities

• Handle enquiries, feedback and complaints from customers, members and partners, and follow up to ensure timely resolution.
• Provide information and assistance on company products, packages, services, membership benefits and related processes.
• Guide customers and members in using our website, mobile app and member/partner portals, including registration, login and basic troubleshooting.
• Assist with appointment arrangements and coordinate with our partner clinics and service providers.
• Maintain accurate customer records, enquiry logs and follow-up information, and escalate issues to the relevant team when required.
• Provide front desk / receptionist support during the initial stage, including attending to walk-in visitors, incoming calls and basic reception administration.

Skills

Customer service

Communication skills

Bilingual English-Mandarin

Education

Diploma or degree in Business/Customer Service/Administration/Hospitality or related field

Job description

SEG International Bhd is seeking a Customer Service Executive to deliver professional support to customers, members and partners. The role includes handling enquiries, guiding users on digital platforms, and coordinating with partner clinics.

Initially, the position also covers front desk duties as the business grows to emphasize customer and member support. The ideal candidate holds a diploma or degree in Business, Customer Service, Administration or Hospitality, with 1–3 years of relevant