Bilingual Corporate Client Specialist — EN & Cantonese

American Express; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

Hybrid work model

Medical benefits

Retirement support

Career development

Job summary

American Express in Kuala Lumpur seeks a Corporate Client Specialist to handle credit cases for Corporate Card Members across Singapore, Hong Kong, and ANZ via inbound/outbound calls and emails. This is a customer-facing role, not back-office credit analysis, focusing on negotiating solutions, delivering exceptional service while protecting against credit risk.

The ideal candidate is fluent in English, Cantonese and Mandarin with strong communication, analytical and negotiation skills, and a

Qualifications

• Fluent in English, Cantonese and Mandarin for Singapore and Hong Kong markets.
• Experience in customer-facing roles or call centers; strong communication and negotiation skills.
• Exposure to credit, risk, or financial services is an advantage.

Responsibilities

• Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members.
• Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions.

Skills

Fluent English, Cantonese, Mandarin

Customer service experience

Negotiation skills

Analytical skills

Job description

American Express in Kuala Lumpur seeks a Corporate Client Specialist to handle credit cases for Corporate Card Members across Singapore, Hong Kong, and ANZ via inbound/outbound calls and emails. This is a customer-facing role, not back-office credit analysis, focusing on negotiating solutions, delivering exceptional service while protecting against credit risk.

The ideal candidate is fluent in English, Cantonese and Mandarin with strong communication, analytical and negotiation skills, and a