Bilingual Customer Experience Specialist (English/Mandarin)

Experian Information Services Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 24,000 - 42,000; Full time

Job summary

Experian Information Services Malaysia Sdn Bhd is seeking a bilingual client experience professional to deliver quality service across channels. You will address enquiries, provide solutions, and align with best practices in a fast-paced environment.

The role requires at least 2 years in client-facing roles, strong communication skills, and the ability to work independently or with a team, ideally with exposure to MNC/financial contexts.

Qualifications

• Minimum 2 years of experience in client facing roles, preferably in support / service function.
• Bilingual candidate (English & Mandarin) preferred.
• Experience in MNC / financial institutions and fast-paced environments.

Responsibilities

• Deliver quality service experience through effective handling of customers’ enquiries and feedback within SLA.
• Understand requirements, qualify, and generate leads or provide product recommendations with cross functional teams.
• Achieve or exceed service quality targets and document tasks as needed.

Skills

Bilingual English & Mandarin

Client-facing experience

Interpersonal communication

Team player

Proactive learning

Independent work

Fast-paced environment

Education

Diploma/Degree in business or relevant studies

Job description

Experian Information Services Malaysia Sdn Bhd is seeking a bilingual client experience professional to deliver quality service across channels. You will address enquiries, provide solutions, and align with best practices in a fast-paced environment.

The role requires at least 2 years in client-facing roles, strong communication skills, and the ability to work independently or with a team, ideally with exposure to MNC/financial contexts.