Corporate Client Specialist - English & Cantonese-speaking

American Express; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

Hybrid work model

Medical benefits

Retirement support

Career development

Job summary

American Express in Kuala Lumpur seeks a Corporate Client Specialist to handle credit cases for Corporate Card Members across Singapore, Hong Kong, and ANZ via inbound/outbound calls and emails. This is a customer-facing role, not back-office credit analysis, focusing on negotiating solutions, delivering exceptional service while protecting against credit risk.

The ideal candidate is fluent in English, Cantonese and Mandarin with strong communication, analytical and negotiation skills, and a

Qualifications

• Fluent in English, Cantonese and Mandarin for Singapore and Hong Kong markets.
• Experience in customer-facing roles or call centers; strong communication and negotiation skills.
• Exposure to credit, risk, or financial services is an advantage.

Responsibilities

• Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members.
• Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions.

Skills

Fluent English, Cantonese, Mandarin

Customer service experience

Negotiation skills

Analytical skills

Job description

Job Description
This is a customer-facing credit operations role requiring regular inbound and outbound calls with Corporate Card Members across Singapore, Hong Kong, and Australia/New Zealand. It is

not a back-office credit analysis role.
As a Corporate Client Specialist, you will manage credit cases by speaking directly with Corporate Card Members & Program Admin through inbound, outbound calls and emails. You will analyze credit situations, negotiate appropriate solutions, and deliver exceptional customer service while protecting American Express from credit risk. This is a customer-facing role and is not a back-office credit processing position.

Job Description
This is a customer-facing credit operations role requiring regular inbound and outbound calls with Corporate Card Members across Singapore, Hong Kong, and Australia/New Zealand. It is not a back-office credit analysis role.
As a Corporate Client Specialist, you will manage credit cases by speaking directly with Corporate Card Members & Program Admin through inbound, outbound calls and emails. You will analyze credit situations, negotiate appropriate solutions, and deliver exceptional customer service while protecting American Express from credit risk. This is a customer-facing role and is not a back-office credit processing position.
Responsibilities

• Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members
• Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions.
  

Qualifications

• Fluent in English (written and spoken), Cantonese and Mandarin for Singapore and Hong Kong markets.
• Fresh graduates with strong customer service exposure are encouraged to apply. Candidates with at least 2 years of customer-facing experience, including handling inbound and/or outbound calls, are also welcome. Experience in a call center, hospitality, retail, or sales environment will be an advantage.
• Exposure to credit, risk, collections, or other related financial services operations is an advantage.
• Experience supporting premium or corporate clients, preferably across ANZ, Singapore, and Hong Kong markets.
• Strong analytical, problem-solving, and negotiation skills.
• Excellent customer service, communication, and relationship management skills.
• Team player with a positive attitude and growth mindset.
  

Compliance Language
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.