Customer Experience Executive

Experian Information Services Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 24,000 - 42,000; Full time

Job summary

Experian Information Services Malaysia Sdn Bhd is seeking a bilingual client experience professional to deliver quality service across channels. You will address enquiries, provide solutions, and align with best practices in a fast-paced environment.

The role requires at least 2 years in client-facing roles, strong communication skills, and the ability to work independently or with a team, ideally with exposure to MNC/financial contexts.

Qualifications

• Minimum 2 years of experience in client facing roles, preferably in support / service function.
• Bilingual candidate (English & Mandarin) preferred.
• Experience in MNC / financial institutions and fast-paced environments.

Responsibilities

• Deliver quality service experience through effective handling of customers’ enquiries and feedback within SLA.
• Understand requirements, qualify, and generate leads or provide product recommendations with cross functional teams.
• Achieve or exceed service quality targets and document tasks as needed.

Skills

Bilingual English & Mandarin

Client-facing experience

Interpersonal communication

Team player

Proactive learning

Independent work

Fast-paced environment

Education

Diploma/Degree in business or relevant studies

Job description

As a member of our Client Experience Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, ensuring a smooth and quality experience for our customers through all communication channels. You will address customers’ concerns and enquiries, provide solutions in ways that best meet their requirements in accordance with our organization’s best practices.

We are looking for a bilingual (English & Mandarin), self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and demonstrated track records to overcome complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team

Minimum 2 years of experience in client facing roles, preferably in support / service function

Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)

Outstanding interpersonal and communication skills, written and verbal

Excellent situational-handling skills and ability to thrive in a fast-paced environment

Proactive with a positive learning attitude and desire to learn the ropes

Proven ability to excel both independently and as part of a team

Bilingual candidate (English & Mandarin) is preferred

Diploma/Degree in business or relevant studies is preferred

Familiarity with Singapore business landscape is preferred

What you’ll be doing

Deliver quality service experience through effective handling of customers’ enquiries and feedback in a timely and professional manner within committed service level agreement (SLA).

Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.

Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).

Assume any report or task assigned that are relevant to customer service.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few.