Bilingual Account Management & Tech Sales Specialist

Sutherland Company; Kuala Lumpur; On-site; MYR 45,000 - 71,000; Full time

Job summary

Sutherland is hiring for a dynamic role that blends sales and technical support within a growing customer base. You will answer inquiries, resolve issues, and upsell through call, chat, and email while delivering friendly, confident service.

Fluent English with excellent Chinese and Cantonese skills is required. Read and write Simplified Chinese and English. You will use client-based tools, collaborate in a team, and drive account management to achieve set metrics.

Qualifications

• At least 6 months of experience in both Sales and Customer Service.
• Proficiency in English, Chinese, and Cantonese.
• Read/write Simplified Chinese and English.
• Sales background and IT technical skills.
• Strong communication and interpersonal skills.
• Willing to upsell and manage accounts.
• Education: SPM, Diploma or Bachelor's Degree.

Responsibilities

• Answer inquiries, resolve issues, and upsell via call/chat/email.
• Identify customer needs and scenarios.
• Provide resolutions with cutting-edge solutions.
• Stay updated on client processes, technology, products.
• Use client tools for customer management and servicing.
• Transfer customers to appropriate departments as needed.
• Data entry, documentation, and case management.
• Work in a team-based environment.
• Achieve and maintain required metrics and goals.
• The role is 100% sales and technical support with account management.

Skills

English language

Chinese

Cantonese

Sales

Customer Service

IT skills

Communication skills

Teamwork

Education

SPM

Diploma

Bachelor's Degree

Job description

Sutherland is hiring for a dynamic role that blends sales and technical support within a growing customer base. You will answer inquiries, resolve issues, and upsell through call, chat, and email while delivering friendly, confident service.

Fluent English with excellent Chinese and Cantonese skills is required. Read and write Simplified Chinese and English. You will use client-based tools, collaborate in a team, and drive account management to achieve set metrics.