Sales-Focused Account & Tech Support Specialist

Sutherland; Kuala Lumpur; On-site; MYR 40,000 - 67,000; Full time

Job summary

Sutherland Malaysia is seeking a candidate to join as a combined sales and technical support professional. The role involves handling customer interactions via call, chat, and email, with a focus on upselling and solving issues for a growing customer base.

You will engage with customers, identify their needs, and provide resolutions using cutting-edge solutions while maintaining strong product and process knowledge. This is a sales-driven, tech-enabled position within a collaborative team.

Qualifications

• Requires good English skills, excellent in Chinese and Cantonese speaking.
• Able to read and write in Simplified Chinese and English.
• Education: SPM, Diploma, or Bachelor's Degree.

Responsibilities

• Answer, resolve customer issues, and upsell through call/chat/email.
• Identify and relate with various customer needs and scenarios.
• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications, utilities, and products.
• Utilize various client-based tools and applications for customer management and servicing.
• Transfer customers to appropriate departments when required.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.
• The role is 100% sales and technical support with account management.

Skills

English proficiency

Chinese language

Cantonese language

Communication skills

Education

SPM, Diploma, or Bachelor's Degree

Tools

Client-based tools

Job description

Sutherland Malaysia is seeking a candidate to join as a combined sales and technical support professional. The role involves handling customer interactions via call, chat, and email, with a focus on upselling and solving issues for a growing customer base.

You will engage with customers, identify their needs, and provide resolutions using cutting-edge solutions while maintaining strong product and process knowledge. This is a sales-driven, tech-enabled position within a collaborative team.