Service Manager

OCBC; Cyberjaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

OCBC invites applications for a Customer Service Officer role based in Cyberjaya. As the first point of contact for customers, you’ll guide them through banking services and resolve inquiries with empathy and accuracy.

You will respond by phone, email or in person, provide product information, escalate complex issues when needed, and continuously update your knowledge to deliver outstanding service.

Qualifications

• Degree or diploma in any field with relevant customer service experience.
• Excellent communication and interpersonal skills across diverse groups.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment with multiple priorities.
• Positive attitude and customer-centric approach.

Responsibilities

• Respond to inquiries via phone, email, or in-person and resolve issues.
• Provide product information and recommendations to help customers decide.
• Identify and escalate complex issues to relevant teams for resolution.
• Collaborate with internal stakeholders to address complaints and feedback.
• Continuously update knowledge of products and services to assist customers.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Degree or diploma in any field

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.

Customer Service Officer

Why Join

Imagine being the first point of contact for our customers, helping them navigate our banking services and providing solutions to their queries. As a Customer Service Officer at OCBC, you'll have the opportunity to make a real difference in people's lives, building trust and loyalty with every interaction.

How you succeed

It starts with a genuine interest in understanding our customers’ needs and concerns. You'll need to be proactive, empathetic, and solution‑focused, using your knowledge of our products and services to provide timely and effective support. By doing so, you'll not only resolve issues but also identify opportunities to upsell and cross‑sell, driving business growth.

What you do

• Respond to customer inquiries via phone, email, or in‑person, resolving issues efficiently and effectively
• Provide product information and recommendations, helping customers make informed decisions
• Identify and escalation complex issues to relevant teams, ensuring seamless resolution
• Collaborate with internal stakeholders to resolve customer complaints and feedback
• Continuously update your knowledge of our products and services to provide accurate and helpful support

Who you are

• A degree or diploma in any field, with relevant customer service experience
• Excellent communication and interpersonal skills, with the ability to work with diverse customer groups
• Strong problem‑solving and analytical skills, with a focus on finding solutions
• Ability to work in a fast‑paced environment, managing multiple priorities and deadlines
• Positive attitude, with a customer‑centric approach and a passion for delivering exceptional service

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.