Customer Service - AM

OCBC; Sepang; On-site; MYR 28,000 - 40,000; Full time

Job summary

OCBC invites you to be the first point of contact for our customers, helping them navigate banking services and providing solutions to their queries. As a Customer Service Officer at OCBC, you’ll have the opportunity to make a real difference in people’s lives, building trust and loyalty with every interaction.

You will respond to inquiries via phone, email, or in person, provide product information and recommendations, and escalate complex issues to the right teams to ensure seamless

Qualifications

• Degree or diploma holder, preferably with work experience in a Contact Centre, Banking or Customer Service environment.
• Fresh graduates or candidates without experience are welcome to apply.
• Strong service mindset.
• Ability to take ownership to always deliver excellent service.
• Proficiency in English is a must; fluent in Mandarin is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively
• Provide product information and recommendations, helping customers make informed decisions
• Identify and elevate complex issues to relevant teams, ensuring seamless resolution
• Collaborate with internal stakeholders to resolve customer complaints and feedback
• Continuously update your knowledge of our products and services to provide accurate and helpful support

Skills

Customer service

Communication

Problem solving

Empathy

Multitasking

Education

Degree or diploma

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join
Imagine being the first point of contact for our customers, helping them navigate our banking services and providing solutions to their queries. As a Customer Service Officer at OCBC, you’ll have the opportunity to make a real difference in people’s lives, building trust and loyalty with every interaction.

How you succeed
It starts with a genuine interest in understanding our customers’ needs and concerns. You’ll need to be proactive, empathetic, and solution-focused, using your knowledge of our products and services to provide timely and effective support. By doing so, you’ll not only resolve issues but also identify opportunities to upsell and cross-sell, driving business growth.

What you do

• Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively


• Provide product information and recommendations, helping customers make informed decisions


• Identify and elevate complex issues to relevant teams, ensuring seamless resolution


• Collaborate with internal stakeholders to resolve customer complaints and feedback


• Continuously update your knowledge of our products and services to provide accurate and helpful support

Requirements:

• Degree or diploma holder, preferably with work experience in a Contact Centre, Banking or Customer Service environment.


• Fresh graduates or candidates without experience are welcome to apply.


• Strong service mindset.


• Ability to take ownership to always deliver excellent service.


• Proficiency in English is a must, fluent in mandarin is good to have, to communicate with internal and external customers.

Who we are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.