Banking Call Centre Executive - Customer Care

AmBank Group; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

AmBank Group in Malaysia is seeking an Executive Inbound Call Centre in the Customer Care department to handle customer enquiries, account information requests and financial transactions in a contact centre environment. You will verify calls, resolve issues, process transactions, and maintain confidentiality while promoting AmBank products.

A degree and at least one year in a contact centre, plus strong English and Bahasa Malaysia, with Mandarin as an advantage, are desirable.

Qualifications

• Recognised degree in any discipline, preferably with 1 year in a contact centre.
• Broad knowledge of retail banking products and services.
• Fast learner, adaptable to systems, policies and procedures.
• Analytical thinking and problem solving.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Willing to work on shift hours and rotated locations.

Responsibilities

• Perform call verification before updating customers’ information or providing account details.
• Handle customer enquiries concisely and accurately with confidence.
• Process instructions for financial and non-financial transactions.
• Document complaints and follow up per guidelines.
• Maintain customer and data confidentiality.
• Educate customers on new banking products and services.
• Participate in ad-hoc duties and projects.

Skills

Customer service

Call centre experience

Analytical thinking

Problem solving

Bahasa Malaysia

Mandarin (preferred)

Education

Bachelor's degree in any discipline

Job description

AmBank Group in Malaysia is seeking an Executive Inbound Call Centre in the Customer Care department to handle customer enquiries, account information requests and financial transactions in a contact centre environment. You will verify calls, resolve issues, process transactions, and maintain confidentiality while promoting AmBank products.

A degree and at least one year in a contact centre, plus strong English and Bahasa Malaysia, with Mandarin as an advantage, are desirable.