Virtual Banking Customer Care Specialist

Affin Bank Berhad; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

Affin Bank Berhad is looking for a professional to handle customer interactions via phone and electronic channels, ensuring all inquiries are resolved efficiently. This role requires strong customer service skills and attention to detail, as you will be responsible for recording customer interactions and providing high-quality service.

The position is based in Menara Glomac, Kelana Jaya, and is a 1-year fixed-term contract with rotational shifts. Applicants should be prepared to handle diverse customer requests and maintain professionalism in all interactions.

Qualifications

• Strong customer service skills and ability to handle complaints effectively.
• Ability to communicate clearly via telephone and electronic channels.
• Attention to detail in recording inquiries and requests.

Responsibilities

• Handle inbound telephone interactions for bank customers.
• Resolve inquiries or requests from various electronic channels.
• Ensure high-quality customer experience and avoid repeated mistakes.
• Record inquiries accurately and protect customer information.
• Complete daily logs and administrative tasks assigned.

Job description

Affin Bank Berhad is looking for a professional to handle customer interactions via phone and electronic channels, ensuring all inquiries are resolved efficiently. This role requires strong customer service skills and attention to detail, as you will be responsible for recording customer interactions and providing high-quality service.

The position is based in Menara Glomac, Kelana Jaya, and is a 1-year fixed-term contract with rotational shifts. Applicants should be prepared to handle diverse customer requests and maintain professionalism in all interactions.