Backend Protégé Trainee - 12 Month Program

Menara Maxis; Malaysia; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

12-month PROTÉGÉ programme

Job summary

Maxis is seeking a Consumer Care Protégé Trainee – Backend as part of its PROTÉGÉ programme. Over 12 months, you will gain hands-on experience by supporting customer order processing, maintaining records, and coordinating with internal teams to ensure orders are fulfilled.

You will work in a fast-paced environment with rotational shifts, develop skills in Excel, CRM systems, and data documentation while contributing to a smooth customer experience.

Qualifications

• Malaysian citizenship.
• Bachelor’s Degree in Business Studies, Commerce, Marketing or a relevant discipline from a local or foreign higher learning institution recognised by the Government of Malaysia.
• CGPA of 3.0 or above, or equivalent.
• Strong attention to detail and the ability to manage data entry and documentation accurately.
• Good communication, coordination and problem‑solving skills.
• Confidence using Microsoft Office, particularly Excel.
• Familiarity with CRM systems, Retailer Portal or DBSS is an advantage.
• Ability to work in a fast‑paced environment and on rotational shifts, including weekends and public holidays, if required.
• Fresh graduates with no prior working experience who are currently unemployed may be preferred.
• Previous exposure to backend fulfilment or Maxis products and services is an advantage.

Responsibilities

• Order fulfilment: Process sales submissions and coordinate orders, inventory, shipping and tracking for Fibre, MP, HP and WBB products using CRM, Retailer Portal and DBSS.
• Records and reporting: Maintain accurate customer and sales data, update trackers and monitor the status of orders.
• Issue resolution: Identify discrepancies, delays and fulfilment issues, and work with the relevant teams to resolve them promptly.
• Team coordination: Follow up with internal departments and external partners to keep orders moving through each stage of fulfilment.
• Process improvement: Identify ways to reduce manual work, document updated procedures and help team members adopt them.

Skills

Attention to detail

Data entry accuracy

Communication skills

Excel proficiency

CRM familiarity

Education

Bachelor’s Degree in Business Studies, Commerce, Marketing or relevant discipline

Tools

CRM systems

Retailer Portal

DBSS

Job description

Maxis is seeking a Consumer Care Protégé Trainee – Backend as part of its PROTÉGÉ programme. Over 12 months, you will gain hands-on experience by supporting customer order processing, maintaining records, and coordinating with internal teams to ensure orders are fulfilled.

You will work in a fast-paced environment with rotational shifts, develop skills in Excel, CRM systems, and data documentation while contributing to a smooth customer experience.