Protégé Trainee - Consumer Care

Menara Maxis; Malaysia; Presencial; MYR 22.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12-month PROTÉGÉ programme

Descripción de la vacante

Maxis is seeking a Consumer Care Protégé Trainee – Backend as part of its PROTÉGÉ programme. Over 12 months, you will gain hands-on experience by supporting customer order processing, maintaining records, and coordinating with internal teams to ensure orders are fulfilled.

You will work in a fast-paced environment with rotational shifts, develop skills in Excel, CRM systems, and data documentation while contributing to a smooth customer experience.

Formación

• Malaysian citizenship.
• Bachelor’s Degree in Business Studies, Commerce, Marketing or a relevant discipline from a local or foreign higher learning institution recognised by the Government of Malaysia.
• CGPA of 3.0 or above, or equivalent.
• Strong attention to detail and the ability to manage data entry and documentation accurately.
• Good communication, coordination and problem‑solving skills.
• Confidence using Microsoft Office, particularly Excel.
• Familiarity with CRM systems, Retailer Portal or DBSS is an advantage.
• Ability to work in a fast‑paced environment and on rotational shifts, including weekends and public holidays, if required.
• Fresh graduates with no prior working experience who are currently unemployed may be preferred.
• Previous exposure to backend fulfilment or Maxis products and services is an advantage.

Responsabilidades

• Order fulfilment: Process sales submissions and coordinate orders, inventory, shipping and tracking for Fibre, MP, HP and WBB products using CRM, Retailer Portal and DBSS.
• Records and reporting: Maintain accurate customer and sales data, update trackers and monitor the status of orders.
• Issue resolution: Identify discrepancies, delays and fulfilment issues, and work with the relevant teams to resolve them promptly.
• Team coordination: Follow up with internal departments and external partners to keep orders moving through each stage of fulfilment.
• Process improvement: Identify ways to reduce manual work, document updated procedures and help team members adopt them.

Conocimientos

Attention to detail

Data entry accuracy

Communication skills

Excel proficiency

CRM familiarity

Educación

Bachelor’s Degree in Business Studies, Commerce, Marketing or relevant discipline

Herramientas

CRM systems

Retailer Portal

DBSS

Descripción del empleo

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Maxis’ Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ) programme gives young Malaysian talent the opportunity to build practical skills through classroom and on-the-job training. Over 12 months, you will gain hands‑on experience while contributing to the teams that serve our customers. As a Consumer Care Protégé Trainee – Backend, you will support customer order processing, maintain accurate records and coordinate with internal teams to ensure orders are fulfilled. Your work will help resolve operational issues and deliver a smooth customer experience.

What are you accountable for:

• Order fulfilment: Process sales submissions and coordinate orders, inventory, shipping and tracking for Fibre, MP, HP and WBB products using CRM, Retailer Portal and DBSS.
• Records and reporting: Maintain accurate customer and sales data, update trackers and monitor the status of orders.
• Issue resolution: Identify discrepancies, delays and fulfilment issues, and work with the relevant teams to resolve them promptly.
• Team coordination: Follow up with internal departments and external partners to keep orders moving through each stage of fulfilment.
• Process improvement: Identify ways to reduce manual work, document updated procedures and help team members adopt them.

What do you need to have for the role:

• Malaysian citizenship.
• A Bachelor’s Degree in Business Studies, Commerce, Marketing or a relevant discipline from a local or foreign higher learning institution recognised by the Government of Malaysia.
• A CGPA of 3.0 or above, or equivalent.
• Strong attention to detail and the ability to manage data entry and documentation accurately.
• Good communication, coordination and problem‑solving skills.
• Confidence using Microsoft Office, particularly Excel.
• Familiarity with CRM systems, Retailer Portal or DBSS is an advantage.
• The ability to work in a fast‑paced environment and on rotational shifts, including weekends and public holidays, if required.
• An interest in customer operations, order fulfilment and improving how work gets done.
• Preference will be given to fresh graduates with no prior working experience who are currently unemployed.
• Previous exposure to backend fulfilment or Maxis products and services is an advantage.

Duration of Programme: 12 months starting in November.

We deeply believe that the key element to our success has always been our people.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.

Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.