Thai Sales Advisor II – Customer-Driven Growth

Convergys; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Concentrix in Kuala Lumpur is hiring Advisor II, Sales focused on the Thai market. You will handle inbound/outbound calls and online inquiries to sell products and services, process orders, and provide basic customer service.

You will meet sales targets, use probing techniques to identify needs, stay knowledgeable about products, pricing, and promotions, and maintain high customer satisfaction. This full-time role requires strong communication, multitasking, and a courteous, professional

Qualifications

• High school diploma with six months of sales experience preferred.
• Demonstrated sales technique and product knowledge preferred.
• Courteous with strong customer service orientation.
• Strong communication and negotiation skills required.
• Ability to effectively communicate, both written and verbally.
• Skilled in multi-tasking; adapt to changes quickly.
• Strong computer navigation skills and PC Knowledge.
• Ability to learn and think conceptually.
• Dependable with proficient attention to detail.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.

Responsibilities

• Achieving specific sales targets and maximizing sale opportunities on each and every call.
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs.
• Maintain broad knowledge of products, pricing, promotions, and procedures.
• Ensure service delivered to our customers meets contractual sales goals and other KPIs.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and sales performance.
• Answer billing questions by talking through components of customer accounts.

Skills

Sales experience

Communication skills

Negotiation

Multi-tasking

PC knowledge

Education

High school diploma

Job description

Concentrix in Kuala Lumpur is hiring Advisor II, Sales focused on the Thai market. You will handle inbound/outbound calls and online inquiries to sell products and services, process orders, and provide basic customer service.

You will meet sales targets, use probing techniques to identify needs, stay knowledgeable about products, pricing, and promotions, and maintain high customer satisfaction. This full-time role requires strong communication, multitasking, and a courteous, professional