B2B Growth & Customer Acquisition Specialist

cnx; Kuala Lumpur; On-site; MYR 48,000 - 80,000; Full time

Job summary

cnx Kuala Lumpur is seeking a Specialist, Customer Acquisition (English speaker) to manage a portfolio of existing B2B clients across Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M. You will conduct proactive outreach, qualify opportunities, and drive value-based conversations.

You will collaborate with Service Line, Pre-Sales, Operations, Billing and Provisioning to ensure end-to-end delivery, hit OB targets, and maintain up-to-date account plans in CRM.

Qualifications

• Diploma or higher with 1–2 years in B2B inside sales, account management, tele-sales, or customer success.

Responsibilities

• Manage a portfolio of existing B2B clients across multiple product lines.
• Conduct proactive outreach to uncover new opportunities within each account.
• Deliver against OB targets and KPIs (e.g., NPS, SLAs, engagement cadence).
• Prepare quotations, proposals, and SOP-compliant order submissions with accuracy.
• Maintain account plans and track pipeline in CRM; provide updates to stakeholders.
• Collaborate with internal teams to resolve issues and ensure end-to-end service delivery.
• Build customer relationships through follow-ups and value-based conversations.
• Ensure compliance with sales processes, SLAs, workflows, and governance.
• Support escalation handling and customer success engagements.

Skills

English proficiency

Business writing

Verbal communication

Stakeholder management

Account management

Education

Diploma or higher

Tools

CRM systems

Job description

cnx Kuala Lumpur is seeking a Specialist, Customer Acquisition (English speaker) to manage a portfolio of existing B2B clients across Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M. You will conduct proactive outreach, qualify opportunities, and drive value-based conversations.

You will collaborate with Service Line, Pre-Sales, Operations, Billing and Provisioning to ensure end-to-end delivery, hit OB targets, and maintain up-to-date account plans in CRM.