Automotive Service Manager

Jobstreet Malaysia; Ipoh; On-site; MYR 78,000 - 123,000; Full time

Job summary

Jora Malaysia is seeking an experienced Workshop Manager to lead our car service workshop in Ipoh. You will organize daily workload, coordinate service staff, and drive KPI performance to meet branch targets.

You will handle customer inquiries and complaints, maintain 5S standards, supervise administrative tasks, and ensure compliance with warranty and policy procedures. Strong leadership and MS Office skills are essential.

Qualifications

• Experience in managing a car service workshop (authorised dealership)
• Strong leadership and administrative skills
• Good English speaking and writing proficiency
• Ability to motivate service teams to improve performance

Responsibilities

• Meet and exceed branch KPI targets
• Organise and coordinate daily workload and task distribution for workshop staff
• Manage performance and ensure quality of work by service staff
• Conduct regular operations briefings with the service team to streamline operations
• Handle customers and resolve difficult complaints
• Enhance company image and customer satisfaction ratings
• Maintain service premises to be clean and tidy following 5S
• Ensure compliance with warranty and policy procedures at the branch
• Oversee administrative activities and support division as needed
• Direct overall branch operations and undertake ad-hoc assignments from upper management

Skills

Workshop management

Team leadership

Administrative skills

Customer service

Tools

Microsoft Office

Dealership management systems

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Meeting and exceeding target/KPI setfor the branch

Manage by organising and coordinating daily workload and work distribution of all service staff in the workshop

Manage the performance of all service staff and ensure quality of work is present

Conduct regular operations briefing with service team to streamline and improve operation

Handling customers and resolve difficult and serious customer complaints

Enhance company image and customer satisfaction ratings

Ensure service premises are well maintained, clean and tidy at all times complying to 5S

Understand and ensure team comply with principal warranty and policy procedures at the branch

Oversee and perform administrative activities of the division as and when needed

Manage the overall operations of the branch and undertaking ad-hoc assignments from upper management from time to time.

Candidate Requirements: -

Candidate need to have within 5-10 years of hands-on experience in managing a carservice workshop (authorised dealership)

Good English speaking and writing proficiency

Good managerial and administrative skills

Able to lead & motivate the service team to strive for better work performance

Proficient in Microsoft Office and dealership management systems