SERVICE MANAGER (AUTOMOBILE)

Proton 3S City Platinum JB; Johor Bahru; On-site; MYR 56,000 - 78,000; Full time

Job summary

Jora Malaysia is seeking a capable Service Department Leader to oversee the smooth operation of the service team and ensure customer satisfaction. The role requires establishing premium standards and procedures, and driving efficient service delivery.

You will lead and manage the department, monitor performance, and ensure timely completion of work orders and documentation. Collaboration across departments will be essential to drive improvements and report on service initiatives.

Qualifications

• Lead and manage the service department
• Monitor and evaluate the service team's performance
• Collaborate with other departments to improve customer satisfaction and service efficiency
• Prepare and present reports to senior management on service performance

Responsibilities

• Lead and manage the service department
• Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery
• Monitor and evaluate the service team's performance
• Ensure timely and accurate completion of service requests, work orders and documentation
• Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives
• Prepare and present regular reports to senior management on service performance and improvement initiatives

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To be responsible for the smooth opertions of our Service department for a heightened level of customer satisfation.

Lead and manage the service department

Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.

Monitor and evaluate the service team's performance

Ensure timely and accurate completion of service requests, work orders and documentation, maintaing high attention to detail quality

Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.

Prepare and present regular reports to senior managemenet on service performance and improvement initiatives.